Front Desk Agent

Residence Inn by Marriott, Seattle South/Tukwila is looking to add a Guest Service Agent to our team

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

• Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be familiar with hospitality terminology.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Maintain a clean work area.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to cross-train in other hotel related areas, including shuttle driving.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

Qualifications

• Experience in a hotel or a related field preferred.
• Marriott and/or Fosse experience preferred but not required.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience required
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire 8 hour shift.
• Maintain a warm and friendly demeanor at all times.
• Must be available any day of the week, Including weekends and Holidays
• Shifts include 7: 00 am to 3:00 pm, 11:00 am to 7:00 pm and 3:00 pm to 11:00pm
• Flexibility required
• Must have a valid driver's license

** No Phone calls please

Job Types: Full-time, Part-time

Pay: $21.50 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

License/Certification:

• Driver's License (Required)

Work Location: In person