Hotel Guest Service Representative: Weekends 3pm to 11PM

Position: Guest Service Representative / Front Desk

Shift: 3pm to 11pm on Saturdays and Sundays.

Hours: 15 to 25 hours per week

Reports To: Desk Supervisor, AGM, GM

Position Summary:

• To Welcome guests and Sell guest rooms.
• To have a complete understanding of front office procedures and organizational structure of the hotel.
• To be an exceptional first point of contact for all guests, whether on the phone or upon arrival at the hotel.

The following list is not exhaustive and may be supplemented as necessary

• Follow the JHM Mission statement and maintain a positive attitude.
• Neat, clean, well groomed appearance. Appropriate uniform and name tag.
• Complete knowledge of reservation system. Knowledge of brand programs.
• Works in an efficient manner. Completes tasks, job duties, special projects and assignments in a timely manner.
• Responsible for processing transactions accurately and balancing cash draw. Completing daily transaction reports.
• Handle all incoming calls professionally. Correctly and consistently apply Sales Training methods.
• Handle all room and rate changes within hotel specific guidelines and guest needs.
• Check all VIP reservations and make notes of any special requirements.
• Coordinate room status with Housekeeping Department.
• Communicate effectively with management, front desk team and other departments.
• Maintain clean and safe work areas.
• Works well as a team member.
• Provide information to guests about hotel services, facilities, other amenities and the local area.
• Communicates effectively with guests to understand their wants and needs, accommodates appropriately with urgency.
• Represent JHM in a positive and beneficial way when making contacts within the community.
• Follows company policies and procedures. Involved in company community projects.
• Sweeping & Mopping, Cleaning of lobby and desk
• Laundry (folding towels)
• Setting up and preparing hot continental breakfast

Specific Job Physical Requirements:

• Must be able to walk/stand a total of 8 hours in a day.
• Must be able to lift 35-50 lbs

Specific Job Knowledge, Skills and Ability

• Communications skills required both written and oral
• General knowledge and experience with computers
• Customer service skills and experience
• Brand Training required and provided

Schedule Requirements

• Must be available to work nights, weekends and holidays.
• Must be reliable to work as scheduled with minimal schedule change requests

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Hotel Front Desk: 1 year (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person