Case Manager

A Case Manager provides direct service to Adult Clients and functions as a member of an assigned FSP Team.  In addition, Case Managers are responsible for the behavioral case management of the clients being served, as well as, responsibility for providing specific linkage services. The position involves working designated shifts under the direct supervision of the FSP Clinical Supervisor or Program Manager.

DUTIES:
1. OUTREACH: Conducts Client Outreach and Engagement with other FSP Team members
in the effort to enroll all eligible adults referred for services FSP Services.
2. OBJECTIVES: Conducts a Needs Assessment and Develops measurable objectives for
clients as outlined in the Client Care Plan and monitors progress toward those
objectives.
3. CASE MANAGEMENT: Provides general case management to clients in accordance with
the policies of the program and referring/regulatory agencies (DMH, LA County Superior
Court, Dept of Probation).
4. OUTREACH: Outreach to property owners and managers and maintain professional
relationships to promptly address concerns to avert evictions.
5. CES: Understands and utilizes the Coordinated Entry System (CES); Assesses and
connects clients to housing and other recovery-oriented services in the community.
6. LINKAGES: Actively collaborates across systems, delivering and linking clients to services
within the community.
7. TRAVEL: Travels independently to various environments and transports client as needed
(buildings with stairs, various communities, schools, etc.). Provide at least 65% of
services in the field.
8. CLIENT CENTERED: Promotes client-centered practice strategies and flexibility in service
delivery.
9. SAFETY: Ensures the safety of clients and communicates critical issues to supervisor and
team in a timely fashion.
10. CRISIS: Provides direct crisis intervention and therapeutic guidance and participates in
the 24-hour/day, 7-day/week on-call crisis response system.
11. CLIENT INTEREST: Stimulates client's interest in various clinical offerings.
12. SUPPORT SERVICES: Provides support services and skills training to clients and families.
13. RELATIONSHIP BUILDING: Builds solid, cooperative relationships with clients, natural
supports, and community resources.
14. COLLABORATION: Regularly collaborates with members of the FSP Team, clients,
caregivers and supports, and other members of the clinical team.
15. BOUNDARIES: Is able to set and follow appropriate boundaries and ethical standards,
maintaining professional partnerships.
16. PRODUCTIVITY: Completes thorough and timely documentation of all contacts with
clients and maintains productivity standards set forth by the agency Tier System and
internal policies.
17. MEETINGS: Promptly attends all staff meetings, in-service training and conferences as
required and scheduled.
18. CONFIDENTIALITY: Maintains strict confidentiality over all records and information
relative to the client.
19. SUPERVISION: Meets regularly with supervisor to review cases.
20. OTHER: Performs other duties as assigned by supervisor.