Technology Operations Specialist

SUMMARY:

The Technology Operations Specialist provides frontline technical support for all Affinity Gaming properties in Primm, NV. This role ensures the reliability and performance of technology systems across casino, hotel, retail, and administrative operations. Responsibilities include delivering exceptional customer service, supporting a wide range of hardware, software, and casino-specific systems, maintaining and repairing computer equipment, assisting users with technical issues, and performing routine system maintenance and data backups to safeguard critical company information.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the primary point of contact for technical assistance, responding to requests via phone, email, ticketing system, or in-person support.
• Diagnose and resolve issues involving workstations, peripherals, POS systems, networking, gaming-related systems, and various other operational technologies.
• Provide consistent, high-quality customer service; communicate professionally and respectfully with all team members and departments.
• Build positive working relationships with end users, ensuring each interaction ends with clear communication and verified resolution.
• Accurately document all service activities—including issue details, troubleshooting steps, and final outcomes—in alignment with IT standards.
• Support technology operations across multiple property locations, traveling between casino floors, restaurants, gas stations, retail spaces, and other areas as needed.
• Perform routine maintenance, system upgrades, and standardized workstation deployments to maintain operational readiness.
• Maintain accurate and organized inventory of technology equipment, parts, and consumables.
• Maintains computer servers, switches, workstations, peripherals and associated equipment.
• Assist in evaluating and recommending hardware and system improvements to enhance efficiency and reliability.
• Support low-voltage cabling tasks, including terminating Cat5 and fiber.
• Provide basic troubleshooting and support for analog and VOIP phone systems.
• Diagnose and resolve issues with printing, scanning, copying, and scan-to-email functions.
• Adds and maintains network access rights, adding users, and securing data on the network to departmental and company policies.
• Follow all IT security procedures and regulatory requirements, including Nevada Gaming Commission rules, access control policies, and data security standards.
• Maintain clean, organized IT workspaces and ensure data rooms and equipment areas meet operational and compliance standards.
• Participate in on-call rotations and be available for varied shifts, including weekends and holidays, as operational needs require.
• Operate a company vehicle as needed to provide technical support across multiple property.
• Perform other related duties as assigned by the IT Manager.

SUPERVISORY RESPONSIBILITIES

None

CUSTOMER SERVICE COMMITMENT

• Uphold a service-first mindset in all interactions.
• Communicate clearly, respectfully, and patiently with users of all technical skill levels.
• Ensure issues are thoroughly resolved, verified, and clearly communicated before closing support requests.
• Represent the IT Department with professionalism and contribute to a positive, solutions-driven culture.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations

• Strong analytical and problem-solving abilities; able to adapt quickly in a dynamic, multi-property environment.
• Excellent communication and interpersonal skills, with the ability to build credibility and rapport across all departments.
• Self-motivated and disciplined, capable of working independently and collaboratively within a team.
• Demonstrated willingness to learn new technologies and advance technical skillsets.

EDUCATION and/or EXPERIENCE

• Associate degree in a computer-related field, or two (2) years of vocational/technical training in Information Technology.
• Previous experience in IT support or technical troubleshooting strongly preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• Nevada Gaming Control Board registration required and must be maintained.
• A valid driver's license is required and must be maintained in good standing.
• A+ or equivalent technical certification preferred; additional IT certifications are a plus.

TECHNICAL SKILLS

• Working knowledge of computer hardware, software, networking fundamentals, and peripheral devices.
• Familiarity with Microsoft Office applications.
• Experience with basic network troubleshooting, workstation setup, and system configuration

LANGUAGE SKILLS

Must be able to effectively communicate in English.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

PHYSICAL REQUIREMENTS

• Ability to lift and move up to 50 lbs.
• Ability to perform physical tasks such as bending, kneeling, carrying, pushing, and pulling equipment.
• Ability to work in environments with varying noise levels, temperatures, and exposure to secondhand smoke.

WORK ENVIRONMENT

• Work performed across multiple indoor and outdoor facilities.
• Exposure to casino environments, elevated noise, and fluctuating temperatures.
• Occasional work in confined spaces, data rooms, and high-traffic operational areas.

The above job analysis is for the sole purpose of complying with the Americans with Disabilities Act and is not to be construed to include all employees employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances, and measurements cited in this job analysis are approximations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.