PT (evenings) - Concierge/Reception

*The schedule for this position is Monday-Friday, 5-9

As a Concierge at our hospitality-focused senior living community, you are the first point of contact for residents and their families. Your role is to provide exemplary customer service, assistance, and information to ensure a seamless and enjoyable experience for our residents. This multifaceted position encompasses valet parking, reservation bookings, information dissemination, arranging transportation, and more.

Key Responsibilities:

• Greet residents and visitors with a warm and welcoming attitude.
• Operate the front desk, answer phone calls, and respond to inquiries in a courteous and professional manner.
• Concierge Services:
• Offer valet parking services for residents and guests, ensuring vehicles are safely parked and retrieved.
• Manage parking reservations and ensure a smooth parking experience.
• Handle reservation requests for various services, including dining reservations, transportation, and recreational activities.
• Liaise with relevant departments to ensure reservations are fulfilled to residents' satisfaction.
• Provide accurate information on community amenities, services, and local attractions.
• Keep residents informed of community events, activities, and announcements.
• Arrange transportation services for residents, such as scheduling shuttle services, taxis, or other transportation options as needed.
• Fulfill resident requests for special services or assistance, such as arranging dry cleaning, housekeeping, and maintenance services.
• Handle package deliveries and coordinate with courier services.
• Manage RSVPs, event logistics, and resident participation for in-house events.
• Address resident concerns, inquiries, or issues with professionalism and a customer-first approach.
• Assist Residents with troubleshooting problems, setting up move in procedures, and other tasks as requested.
• Collaborate with the management team to resolve more complex problems.

Qualifications:

• High school diploma or equivalent; additional training or certification in hospitality is a plus.
• Previous experience in a concierge or front desk role, preferably in a hospitality or senior living setting.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using computer systems and reservations software.
• Knowledge of local services, attractions, and resources.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Join our team and be a central part of creating a welcoming and accommodating atmosphere for our community. If you have a passion for providing exceptional customer service, a knack for "going the extra mile", and a commitment to ensuring the comfort and satisfaction of our residents, we encourage you to apply for the Concierge position

Job Type: Part-time

Pay: $ $15.00 per hour

Benefits:

• Paid time off

Ability to Commute:

• Cincinnati, OH Required)

Ability to Relocate:

• Cincinnati, OH 45241: Relocate before starting work (Preferred)

Work Location: In person