Help Desk- IT 1

About Us

With over a century of expertise, Adam's Group is a fifth-generation family-owned company providing global solutions to the food industry. As a leading supplier of organic and non-GMO bulk and specialty oils, lecithin, and grains, we serve B2B customers in the natural and organic space, including food manufacturers, infant nutrition brands, and industrial processors. We are committed to delivering high-quality, sustainably sourced ingredients that support innovation and clean-label formulations.

Position Summary:

We are seeking a motivated and customer-focused Helpdesk Level 1 Support Specialist to join our team. In this entry-level role, you will be the first point of contact for users experiencing technical issues. Your primary responsibilities will include troubleshooting, diagnosing, and resolving basic IT problems, as well as providing exceptional customer service. 

Key Responsibilities:

Required Qualifications:

Education and Experience

Skills and Competencies:

Certifications/Licenses:

Preferred Qualifications

Working Conditions:

Food Safety Policy:

Adams Group is committed to producing and distributing high quality products through adherence to industry and regulatory standards. As an Adams Group employee, you will be trained on our food safety policies and will be held accountable to adhering to them.  You will be encouraged and required to notify supervision about actual or potential food safety issues. Everyone at Adams is involved in delivering safe food - within your scope of work you will be empowered to act to resolve food safety issues.