Manager, Clinical Support

The manager is accountable and responsible 24 hours a day for managing and demonstrating leadership skills in the systems management of practice and/or operation issues. These activities should ensure appropriate outcomes and efficient, effective, team processes guiding activities of the area including, but not limited to, the staff, environment, and patients.

• Provides essential management functions to assure effective day-to-day operations
• Budgets within parameters
• Monitors and adjusts staffing as appropriate
• Conducts interviews, hires, and terminates staff in collaboration with Human Resources
• Audits time and attendance and completes payroll functions
• Monitors staff/department to ensure compliance with MHG policies/procedures, regulatory, and accreditation agencies
• Facilitates the development and implementation if team processes
• Encourages/ensures involvement and equal work distribution among team members
• Coaches team members in accountability and leads the team toward improvement
• Empowers the staff to make clinical and process decisions
• Interacts with all shifts
• Mentors staff through performance feedback processes
• Acts as a resource and support for staff in developing conflict-management, delegation, and communication skills
• Counsels staff and completes disciplinary actions as appropriate
• Moves the team to quality outcomes through shared planning, voluntary expression, and acceptance of members as valued individuals
• Performance appraisal process is completed per policy
• Responsible for own practice within legal, ethical, and professional boundaries
• Maintains current license
• Maintains expertise in the area
• Successful completion of probation and annual skills/competency requirements
• Serves as a role model by demonstrating positive team-based behaviors
• Shows commitment to personal professional growth through the pursuit of advanced knowledge and skills
• Participates in performance-improvement activities
• Regular and timely attendance is required for this position
• Performance of duties will be in compliance with all laws and regulations governing healthcare organizations
• Participates as a member of the team to achieve business goals, quality outcomes, and customer satisfaction
• Participates in the long-range planning for the area by facilitating development and achievement of goals and objectives
• Participates in financial planning for the area
• Performs analysis of operational expenses and makes recommendations for improvement
• Assures compliance with regulatory and accreditation agencies
• Communicates operational issues clearly and effectively within the team and outside the team as appropriate
• Safeguards confidential information
• Performs other related duties as assigned or requested
• Contributes to the daily operation of the division/department by performing other roles as needed
• Completes special duties/projects as assigned

Education Requirements

• Required: Associate's degree; Graduate of an accredited nursing program with a minimum of an associate's degree in nursing
• Preferred: Bachelor's degree; Graduate of an accredited program with a Baccalaureate degree in nursing

License or Certification Requirements

• Required: License-Nursing; Current MS nursing license or temporary permit (valid for 90 days)

Experience Requirements

• Required: Four (4) years experience in the specified clinical area or operational experience

Knowledge:

• Competency in team building skills with accountability to the team and from the team
• Decisiveness when needed, integrity, responsibility, and accountability
• Fair and rational

Skills

• Good written and communication skills
• Exceptional communication skills

Abilities

• Ability to effect change by assuming leadership roles in interdisciplinary teams and supporting the growth and development of team members
• Ability to communicate and collaborate with physicians, staff, and community to meet the patient needs for the area of management

Work Environment

• Exposure to chemicals which may be used in patient care

Physical Demands

• Ability to communicate with hospital staff and the public. Sufficient mobility to move about the hospital. Manual dexterity to process information. Position may require long hours