Endpoint Analyst

The role of the Endpoint Analyst is to build and implement endpoint configurations including Windows, macOS, and end user applications for both virtual and physical desktop environments. An individual in this position is responsible for keeping all Operating Systems and applications up to date and patched, ensuring full reliability and accessibility to the business. In addition, the Endpoint Analyst is responsible for providing technical support and assistance to end-users for endpoint devices and serves as next tier support to the internal IT Service Desk on more complex issues. This position provides support for various Information Technology hardware.

• We are seeking an Endpoint Engineer to join our team. This role is open to candidates with a range of experience levels. The final level (Endpoint Analyst or Endpoint Engineer) will be determined based on qualifications, skills, and experience.

** This position is eligible to work hybrid (9 or more days a month onsite) in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.

Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

Why Join Us?

• Family Comes First: Total rewards package that promotes the idea of family first for all employees.
• Professional Growth Opportunities: Advance your career with ongoing training and development programs.
• Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.
• Trust: Work for one of the most trusted companies in Kansas
• Stability: 80 years of commitment, compassion and community

Compensation

$82,400 - $118,000

• Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The salary range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.

What you'll do

• Test, deploy, and manage client images and provisioning for Windows and macOS endpoints.
• Manage, maintain, and evolve enterprise client management systems such as Microsoft Endpoint Configuration Manager (SCCM), Endpoint Manager (Intune), or JAMF.
• Responsible for configuring, implementing, maintaining, and supporting the virtual desktop environment for an ever-growing remote workforce.
• Create relevant technical documentation in the form of knowledge base articles to train or guide end users across the organization, as well as other support areas.
• Owns projects related to endpoints, Operating Systems, or software, overseeing multiple projects concurrently from start to finish. Accountable for establishing project milestones and project deliverables.
• Ensure vulnerability mitigation and the security of endpoints through quick and accurate deployments of patches, upgrades, and configuration optimizations.
• Serve as a support point of contact for escalations of end-user inquiries seeking technical assistance.

Knowledge/Skills/Abilities

• Strong familiarity with various operating systems such as Windows and macOS administration and administrative tools such as MECM, Group Policy, and JAMF Pro.
• Ability to quickly identify, analyze, and respond to incidents involving corporate endpoints.
• Proficiency in scripting languages such as PowerShell, Batch scripting to automate repetitive tasks.
• Proficiency with managing a virtual desktop environment, cloud computing resources, and subscriptions.
• Proficiency with hardware installation, configuration and troubleshooting is essential.
• Effective communication skills are essential to collaborate cross-functionally, as well as the ability to create easily readable and detailed technical documentation.

What you need

• Associate degree in Computer Science, Information Technology, or related field, or at least 3 years of experience in client endpoint administration/support in a corporate setting
• Industry certification(s) preferred, from Vendors such as: Microsoft, VMware, Apple, CompTIA, HDI, ITIL.
• Experience in working with Microsoft Forms, Power Apps, and Power Automate preferred

Physical Requirements

• Must be able to lift and carry at least 35lbs

Benefits & Perks

• Base compensation is only one component of your competitive Total Rewards package
• Incentive pay program (EPIP)
• Health/Vision/Dental insurance
• 6 weeks paid parental leave for new mothers and fathers
• Fertility/Adoption assistance
• 2 weeks paid caregiver leave
• 5% 401(k) plan matching
• Tuition reimbursement
• Health & fitness benefits, discounts and resources

Our Commitment to Connection and Belonging

At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.

Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.