Customer Support Coordinator

This role is responsible for managing key order and supply chain processes, including overseeing the OSDR process in its entirety, creating credit memos, and maintaining tax-related reports. The position oversees EMORD transactions in SAP, manages the PO inbox, and supports customer accounts by processing orders, confirming pricing, and ensuring timely communication. Additional responsibilities include generating reports, identifying and resolving workflow inefficiencies, and coordinating logistics for new product launches, promotions, and tests. The role requires strong decision-making under pressure, collaboration across teams, and effective customer interaction to ensure seamless execution and compliance with customer requirements.

Your Story.

You will be responsible for managing key order and supply chain processes, including overseeing the OSDR process in its entirety, creating credit memos, and maintaining tax-related reports. You will also oversee EMORD transactions in SAP, manages the PO inbox, and supports customer accounts by processing orders, confirming pricing, and ensuring timely communication. Additional responsibilities include generating reports, identifying and resolving workflow inefficiencies, and coordinating logistics for new product launches, promotions, and tests. The role requires strong decision-making under pressure, collaboration across teams, and effective customer interaction to ensure seamless execution and compliance with customer requirements.

Your Passion. Our Culture.

At Sargento, you work for a company you believe in, with a family of people who believe in you. Our culture stems from a simple premise: Hire good people and treat them like family. At Sargento, you can make decisions based on how they affect people as well as the long-term health of our company. You will be encouraged to make a meaningful difference in the community, in the company and in your career. With diverse experiences and tools to learn and develop, you can transform your aspirations into reality. If you're ready for the right place to belong and grow your career, you can find it here.

Benefits that set us apart.

• Comprehensive medical including Fertility, Adoption benefits, Dental, and Vision Insurance
• Remote ½ day Fridays
• Onsite Health & Wellness Center
• Employer 401K contribution in the top 1% of the nation
• Tuition Assistance
• Access to Employee Store

What You Do.

• Manage the OSDR process. Including but not limited to:
• • Taking calls from drivers
• Securing BPOL and other relevant materials for processing
• Coordinating with shipping and transportation on return materials
• Creating credit memos
• Maintaining reports for tax accounting on donations
• Maintain the EMORD transaction in SAP for the order management team
• Maintain and oversee PO inbox for order management team
• Manage appointed customer accounts, including entering orders, confirming pricing, and managing responses to customers in a timely manner, representing the sales team when needed.
• Develop, manage, and execute reports as assigned.
• Proactively identify workflow-stops in the supply chain. Develop processes to either resolve or create efficiencies throughout the supply chain.
• Must be able to work in a team environment and independently make decisions under pressure with the ability to exert influence across assigned customers and internal teams.
• Coordinate and manage logistics and distribution tasks in support of new product launches, limited time offers (LTO's), promotions and/or product tests for assigned customers. Coordinate between customer and internal resources to ensure flawless execution.
• Access customer portals as required to ensure order entry is consistent with customer requirements.

Your Education and Experience.

• High School or GED required. Associate's degree preferred.
• 5+ years of experience in a customer service or logistics role that supported entry of purchase orders, price validation, product allocation, inventory management, and resolution of customer issues is required.
• Strong computer skills are necessary for this position, including word processing, spreadsheets, Microsoft Office, SAP, Internet, E-mail, database applications, and strong technical skills.

Our Story.

With over 2,400+ employees and net sales of nearly $1.8 billion, Sargento is a family-owned company that has been a leader in cheese for more than 70 years. We created the world's first, successful pre-packaged sliced and shredded natural cheeses. Sargento is based in Plymouth, Wisconsin, where we manufacture and market shredded, sliced and snack natural cheese products, as well as ingredients and sauces. Sargento is known for the exceptional quality of our products and for product design, packaging and merchandising innovations that have transformed our industry.

To learn more about our culture and values, please visit our website at

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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