front desk

Front Desk Receptionist - Hotel

Join our dynamic hospitality team as a Front Desk Receptionist, where you will be the first point of contact for our guests, ensuring a welcoming and seamless experience from check-in to check-out. We are looking for a friendly, professional individual who thrives in a fast-paced environment and is committed to delivering exceptional customer service.

Key Responsibilities:

• Greet and welcome guests upon arrival, providing a warm and professional first impression
• Manage guest check-in and check-out processes efficiently and accurately
• Handle guest inquiries, requests, and complaints with professionalism and courtesy
• Maintain reservation records and update guest information in the system
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Process payments and handle cash, credit, and debit transactions securely
• Provide information about hotel amenities, local attractions, and services
• Ensure the front desk area is tidy and well-organized at all times
• Follow hotel policies and procedures to ensure safety and security

Skills and Qualifications:

• High school diploma or equivalent; additional hospitality or customer service training is a plus
• Proven experience in front desk, reception, or customer service roles preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency with hotel management software and MS Office applications
• Ability to remain calm and professional under pressure
• Flexibility to work various shifts, including evenings, weekends, and holidays
• A friendly, approachable demeanor with a focus on guest satisfaction

We offer a vibrant work environment, opportunities for growth within the hospitality industry, and a supportive team dedicated to excellence. If you are passionate about providing outstanding service and creating memorable guest experiences, we encourage you to apply.