Administrator, Office Support

Why join CMH? 
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people–both employees and guests–who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens

Things that are important to us:

• Safety as a cornerstone.

• Share our passion – every day.

• Always act with integrity .

• We work as a team .

• Aim for best .

• Balance our social, fiscal, and environmental responsibilities. 

Things that are important to you:

• The opportunity to build lifelong friendships with staff and guests from around the world.

• Working for a company that stands behind its mission, vision, and values.

• An inclusive and rewarding company culture where employees are valued and supported.

• Explore and work at a world-class mountain destination.

• Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.

• Work with hospitality professionals that take pride in providing a high-end guest experience.

• An opportunity to grow and learn in a work environment that promotes feedback and development.

• Discounts with brand partners and on CMH merchandise.

• Opportunities to heli-hike and heli-ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.
 

Position Title: Administrator, Office Support

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To: Manager, Executive Administration

Location of Work: Banff, Alberta

Job Status: Full-time, Year-Round, Hourly

FLSA Status: Non-Exempt

Number of Positions: 1

Direct Reports: 0

Date of Last Review: January 20, 2025

Desired Start Date: February 10, 2025

Position Overview

The Administrator, Office Support serves as the initial point of contact for CMH guests. This position is responsible for answering and directing incoming calls, overseeing the reception area—including deliveries and walkin visitors—and providing administrative support through data entry, ordering office supplies, and maintaining office equipment. The role also plays a key part in assisting the Guest Services team by managing guest bookings from the time a deposit is received onward, ensuring an exceptional guest experience.

The Administrator, Office Support handles the processing of waivers, payment entry, confirmation communications, accurate maintenance of guest profiles, and general departmental support.

Essential Duties and Responsibilities

• Act as the first point of contact for all guests entering the office or calling in, providing a warm welcome that sets the tone for an exceptional guest experience.
• Managing all incoming communications (phone, email, walk-ins), providing exceptional service and information, as needed.
• Coordinate all aspects of inbound and outbound mail distribution.
• Maintain office equipment including service calls, supplies needed and equipment contracts.
• Coordinate the processing and shipping of lost and found items.
• Reconcile petty cash for reception.
• Process invoices, make office-related purchases, and month-end reconciliation.
• Maintain the professional appearance and organization of the reception are of the office, ensuring it reflects the premium brand of the company.
• Open and close the CMH office on Bear Street as required.
• Maintain accurate office directories and contact lists.
• Manage all aspects of pricing, ordering, and delivering office supplies.
• Coordinate office maintenance, cleaning, and off-site storage contracts.
• Support new employee onboarding with office keys, nameplates, and business cards.
• Assist with Banff operations rescue bell, as needed.
• Input and maintain guest trip information in database
• Process guest payments and manage guest questionnaires
• Send booking confirmations to guests
• Provide administrative support to trip coordinators as needed
• Oversee Ikon Pass Program for CMH distribution, and the CMH Reciprocal Ski Pass Program.
• Waiver and document control: oversee the digital collection and auditing of guest liability waivers and forms to ensure 100% compliance and accuracy.
• Assist with event planning, as required.

Minimum Qualifications

• Post-secondary education in office administration, preferred.
• Minimum 2 years' experience working in an administrative capacity.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

• Demonstrates integrity, discretion, and problem solving.
• Has demonstrated attention-to-detail, with accurate data-entry skills and abilities.
• Able to communicate in an effective and timely manner over the phone, in-person, and in written communication.
• Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.
• Proven ability to maintain professional working relationships with peers.
• Technical proficiency in Microsoft Office, and other relevant software platforms.
• Able to prioritize tasks in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.
• Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.
• Trustworthy and self-directed in completing the core functions of the role.
• Sees projects through to completion including follow-up on any identified issues.
• Support guests in the field program during area visits, as needed.
• Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.
• Sees projects through to completion including follow-up on any identified issues.
• Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.
• Effectively prioritize tasks, responsibilities, and goals; use goals to guide actions and create detailed action plans.

Working Conditions

• Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• This position is required, at times, to work on evenings, weekends, and holidays based on the needs of the business. 
• This position may require occasional travel to CMH areas, as well as some travel to industry functions on an occasional basis. 
• CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.  

Compensation

A competitive compensation package will be provided based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview. 

Benefits and Perks:

• Health and dental benefits after 90-day probationary period.
• Group Savings Plan eligibility after the 90-day probationary period.
• Paid personal/sick and vacation days.
• CMH Ski Pass Program.
• IKON Pass Benefits.
• Pro deal affiliations with Brand Partners.
• Opportunities to heli-hike and heli-ski, as available.

**CMH is an equal opportunity employer**