Customer Service Coordinator

Customer Service Coordinator
East Midlands Gateway
Hybrid role – 4 days in the office, 1 day from home, with a weekend rota for order processing.

Join our snack-loving team
We’re looking for a Customer Service Coordinator to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move.

About the role

As a Customer Service Coordinator, you’ll play an important role in ensuring the smooth processing of manual sales orders for our customers. You’ll enter orders accurately into our ERP system (JD Edwards), following business rules and timelines, and work closely with colleagues across Customer Service, Logistics and the S&OE team to make sure deliveries run smoothly and customers stay informed.

You’ll be the first point of contact for order queries, helping to resolve issues such as shortages, failed deliveries or discrepancies, and managing re-bookings when needed. With accuracy, clear communication and a strong customer focus, you’ll help us maintain excellent service levels and keep our operations running efficiently.

What’s in it for you?
We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer:

• Comprehensive healthcare support – including Medicash Health Cash Plan, Digital GP, Best Doctors second opinion service and specialist cancer care

• KP Pension Plan – contribution matching up to 7% of your salary

• 25 days holiday, plus the option to buy more

• KP4ME – our online platform for benefits, discounts, wellbeing tools and more

What will you be doing?

• Accurate processing of manual orders by entering them into JD Edwards within daily cut-offs and releasing them to warehouses and transport teams

• Ensuring order compliance by checking Minimum Order Quantity rules, correct Ship To/Sold To accounts and accurate SKU selections

• Managing communication with customers by confirming order status, advising of shortages and supporting decisions on re-bookings, cancellations or resupply

• Supporting logistics performance through close collaboration with DHL and Lenhams to resolve failed deliveries, re-delivery requests and missing PODs

• Driving order efficiency and continuous improvement by identifying optimisation opportunities, supporting system enhancements and helping train colleagues

Who are we?
We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.

We’re committed to inclusion
We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.

We’d love to hear from you if you can bring:

• Strong attention to detail and accuracy in order or data processing

• Experience in customer service, order administration or a supply chain/logistics environment

• Confidence using ERP systems (experience with JD Edwards is a bonus)

• Good Excel skills, including pivot tables and basic graphs

• Clear communication skills and the ability to work collaboratively with customers and internal teams

• Strong organisational skills and the ability to manage multiple priorities

• A proactive mindset, with an interest in improving processes and supporting others

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