Applications Specialist - Remote
Paragon Skills
- Bristol, England, United Kingdom
- Bristol, England, United Kingdom
Über
Our culture is built on collaboration, accountability and continuous improvement. We encourage analytical thinking, clear communication and a strong sense of ownership, while supporting colleagues to work independently and adapt to change. With a commitment to attention to detail, security awareness and professional best practice, Knovia Group provides an environment where individuals can develop, contribute and make a real impact.
Please note that although remote due to GDPR and Data Protection in Education you will need to based in the United Kingdom
Position Location:
Remote
Salary:
Up to £32,000.00 dependent on experience
Hours:
Fulltime - Monday-Friday (36.5 hours)
The Knovia Group is continuing its journey to enhance and modernise its digital workplace, ensuring our colleagues can work, connect and collaborate effectively across the organisation.
We are looking for an experienced and customer-focused
Applications Specialist
to join our IT team. In this role, you will support, maintain and optimise a range of cloud-based applications, including learner management systems, educational platforms, booking systems and Microsoft 365 tools. You will provide high-quality first and second line support, ensuring applications are secure, reliable and aligned with business needs.
This is an excellent opportunity for someone who enjoys working in a service-driven environment, collaborating with stakeholders and vendors, and playing a key role in improving the digital experience for colleagues across the business.
Key Responsibilities
Provide first and second line application support for business-critical systems, resolving incidents and service requests in line with agreed SLAs
Manage the application lifecycle, including installation, configuration, upgrades and patching
Monitor application performance, availability and security, proactively identifying and resolving issues
Apply ITIL best practices across incident, problem and change management processes
Work closely with vendors and internal teams to escalate and resolve complex application issues
Create and maintain technical documentation, knowledge base articles, FAQs and training materials
Support change and release management activities, including impact assessments, testing and deployments
Engage with stakeholders and product owners to understand requirements, priorities and upcoming changes
Ensure compliance with data protection, licensing and security standards
Contribute to service reviews, audits and contract renewals, providing reports on performance, SLAs and support metrics
Requirements
Experience supporting learner management systems, ideally within the apprenticeship or education sector
Strong working knowledge of Microsoft 365 applications, including Teams, SharePoint and PowerPoint
Experience using ITSM tools such as Jira or ServiceNow
Ability to triage and troubleshoot application issues using structured ITIL processes
Understanding of APIs and web services
Strong written and verbal communication skills, with confidence engaging technical and non‑technical stakeholders
Experience producing clear technical documentation and knowledge base content
Ability to work independently while contributing effectively as part of a remote team
ITIL 4 Foundation or Managing Professional certification
HND, HNC or Level 5 qualification in Information Technology or a related discipline (desirable)
NVQ/SVQ Level 3, A-levels or equivalent vocational qualifications will be considered
Want to know more? Take a look at the job description attached to see the full information on this exciting role.
Other information
We have a number of benefits available and all colleagues benefit from our standard benefits including;
Generous Annual Leave : 21 days, increasing with length of service, plus a holiday purchase scheme
Holiday Benefits : 3 Knovia Days for our operational December closure and 8 Public Bank Holidays
Extra Day Off : Enjoy an additional day off to celebrate your birthday
Paid Volunteering Leave : Up to 3 days of paid leave for volunteering opportunities and corporate conscience initiatives
Perkbox : Access to a wide range of lifestyle benefits and wellness tools
Recognition and Long Service Awards : Celebrating the milestones and contributions of our colleagues
All colleagues must adhere to our internal information security, data protection policies alongside all other policies and procedures.
We are a
Disability Confident Employer
and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role.
To promote and maintain an inclusive working environment, as part of your application process we will ask you to share data on certain characteristics. These answers will not form part of the selection and recruitment process and will not be shared with anyone outside of the People Team.
Knovia is committed to the safeguarding and wellbeing of our learners and colleagues and we implement robust safer recruitment practices to support this. Dependant on the role you are applying for, we may undertake a number of necessary checks to confirm you are suitable to work with children and vulnerable adults, which may include a Disclosure and Barring Service check. We are also committed to promoting equality and inclusion throughout our colleague and learner populations.
Please note: We will be reviewing applications on an ongoing basis, therefore this role may close earlier than expected.
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Sprachkenntnisse
- English
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