Sales Administrator
Pineapple Furniture
- Preston, England, United Kingdom
- Preston, England, United Kingdom
Über
JOB TITLE:
Sales Administrator
LOCATION:
Preston
WORKING HOURS:
7.30am - 4.30pm
Responsibilities
Supporting the sales team with administration tasks as directed.
Liaising with customers by phone regarding sales requirements.
Prepare and send customised quotes for prospective and existing customers.
Consistent and detailed use of CRM system to track and manage all sales activities and pipeline opportunities.
Taking incoming calls.
Qualifying incoming enquiries and calling the client to gather more information about the requirement.
LiveChats - handling live chat enquiries on the website.
Taking accountability for all post-order admin: checking colours, product queries, following up.
Assisting with delivery/after-sales enquiries as necessary.
Capturing data from mail merges and updating the CRM.
Set meeting agendas for appointments for the Area Sales Manager and arrange actions from meetings.
Data cleansing, inputting data from mail merges.
Other ad hoc tasks or projects to support the sales team as directed.
Problem resolution - Address and resolve issues raised by clients, acting as a mediator between the client and the company to ensure satisfaction.
Requirements
Strong background in administration.
Experience in a direct customer facing role.
Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel).
Proven experience of using a CRM or similar system.
Confident communicator, both internally and externally on the phone.
High level of organisation skills.
Ability to prioritise own workload and juggle multiple requests to deliver on deadlines.
Ability to set realistic expectations.
Enthusiastic with a passion to grow with the business.
A good listener with the ability to understand needs and deliver on expectations.
Highly organised, diligent and efficient.
Excellent attention to detail and strong written and verbal communication skills.
You embody our company values:
Teamwork
Committed
Ownership
Positive
Responsive
Why work for us Pineapple is a leader in designing and manufacturing innovative furniture solutions for challenging environments. A family run company started in 1975, Pineapple is now a global business with headquarters in Kent (UK) and offices in France, Germany and the USA. Pineapple remains true to its ethos of creating mindfully designed furniture that works effortlessly, looks great, and fosters a calm and supportive environment. Join Pineapple and be part of a team dedicated to quality, innovation, sustainability and exceptional customer care.
Benefits
We were proudly featured in The Sunday Times as one of the Best Places to Work 2024 & 2025
Competitive pay
Pension scheme
A Healthcare Cash Plan covering medical expenses, dental or optical services, and discounts
23 days annual leave + UK bank holidays
An extra day of leave for your birthday
Tree planting in your honour for new starters
Sustainability-focused initiatives
Regular team socials and events
Employee referrals bonus scheme
Access to our Learning & Development platform for online courses and career growth
High-quality office environment and free onsite parking / proximity to train station
We are an equal opportunities employer. We welcome applications from all suitably qualified persons.
Agencies we know where you are if we need any support; thank you for your interest in working with Pineapple.
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Sprachkenntnisse
- English
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