IT Help Desk Technician

IT Help Desk Technician

About Us: Passport Health is the largest and leading provider of travel medicine and immunization services in North America. With 300+ clinics across the U.S. and Canada, we are committed to providing first-class medical care and ensuring travelers are protected against vaccine-preventable diseases. Our team of highly trained healthcare professionals educates and prepares clients for safe, healthy travel.

About the Role: We are seeking a proactive and customer-focused IT Help Desk Technician to be the first point of contact for users of all IT-supported systems, software, and services within our organization. This role provides in-house and remote technical support to ensure the smooth functioning of desktop hardware, software, printers, scanners, phones, and other related technology.

Key Responsibilities:

• Provide Tier 1 technical support via Zendesk tickets and phone calls.
• Follow up on outstanding requests to ensure timely resolution.
• Assist remote users with internet connectivity, desktop, and printer issues.
• Create user accounts and configure hardware as part of the onboarding process.
• Troubleshoot and resolve hardware and software issues.
• Participate in team collaboration for after-hours/weekend support for scheduled projects.
• Perform other duties as assigned.

Location: In-Office (Full-time)

Pay: $22 - $25 per hour, based on experience

Qualifications:

• 1-2 years of experience in a technical help desk or desktop support role.
• Strong knowledge of Windows 10/11, Google Collaboration Apps, Chrome, and Microsoft Office.
• Excellent written and verbal communication skills.
• Exceptional customer service skills and ability to troubleshoot with non-technical users.
• Experience with ticketing systems and remote-control software.
• Tier 1 understanding of IT tools such as Active Directory and Group Policy Objects (GPO).
• Experience installing, troubleshooting, configuring, maintaining, and repairing IT hardware including laptops, printers, scanners, peripherals, and mobile devices (iOS, Android).
• Tier 1 support knowledge for networking (TCP/IP, WiFi).
• Base-level understanding of server/domain environments.
• Ability to lift and carry up to 50 lbs.
• CompTIA A+ certification preferred but not required.

Why Join Us:

• Opportunity to work in a collaborative and supportive IT environment.
• Hands-on experience with diverse IT systems and hardware.
• Competitive pay based on experience.