Studio Operations

About Us:
At Emerge Holistics, we are a state-of-the-art wellness center on Long Island dedicated to holistic health and well-being. We offer a range of innovative services, classes, and workshops designed to support our clients throughout their wellness journey.

We are committed to creating a professional, welcoming, and growth-oriented environment. We are seeking a strong, motivated leader to join our team as the Studio Operations & Client Experience Lead.

Job Overview:
The Studio Operations & Client Experience Lead is responsible for overseeing daily studio operations while actively supporting sales, client retention, and community engagement. This role blends leadership, operations, relationship-based sales, and marketing support to ensure a high-quality client experience and sustainable studio growth.

This is a hands-on leadership role ideal for someone who thrives in a fast-paced environment and takes ownership of both people and processes.

Key Responsibilities

• Sales & Client Engagement: Guide prospective and existing clients into memberships, packages, and services that best meet their needs through relationship-based sales.
• Offerings Expertise: Maintain a strong understanding of all classes, services, workshops, packages, and memberships offered at Emerge.
• Lead Follow-Up & Retention: Follow up with new and returning clients to support engagement, renewals, and long-term retention.
• Marketing & Promotions: Support studio promotions, workshops, events, and special offerings to drive awareness and participation.
• Community & Communication: Assist with newsletters, announcements, and maintaining Emerge's online community and client communications.
• Client Relations: Build strong client relationships by addressing inquiries, offering personalized recommendations, and ensuring a high-quality experience.
• Studio Operations: Oversee smooth day-to-day studio flow, ensuring professionalism, organization, and consistency.
• Scheduling & Coverage: Manage schedules for staff, instructors, practitioners, and guest teachers to ensure adequate coverage and smooth operations.
• Team Liaison: Serve as a liaison between staff and leadership, supporting clear communication, alignment, and follow-through.
• Team Leadership: Act as a leadership presence during shifts, supporting accountability, professionalism, and performance.
• Staff Onboarding & Training: Assist with hiring, onboarding, and training team members to uphold studio standards.
• Inventory & Supplies: Oversee organization and restocking of studio inventory and supplies as needed.
• Systems & Efficiency: Utilize and help optimize studio systems (MindBody, ConnectTeam, etc.) to improve workflow and client experience.

Qualifications

• Sales & Service Experience: Experience in sales, client engagement, or leadership roles, preferably within the wellness or service industry.
• Growth Mindset: Comfortable supporting revenue growth through relationship-based sales, retention, and client follow-up.
• Communication Skills: Strong interpersonal, client relations, and communication abilities.
• Technical Comfort: Ability to quickly learn and effectively use studio systems such as MindBody, Asana, Acusimple, ConnectTeam, and GoHighLevel.
• Leadership Presence: Organized, dependable, and confident in leading others and managing multiple priorities.
• Wellness Alignment: Genuine interest in wellness, movement, and holistic health is a plus.

Training & Compensation

• Training Period: Initial onboarding and training begin at $20/hour
• Trial Period: 90-day review period
• Pay Review: Hourly rate adjustment following the trial period based on performance, leadership, and overall fit

Why Join Emerge Holistics

• Leadership Opportunity: Play a key role in shaping studio operations, client experience, and growth.
• Professional Growth: Ongoing opportunities for development, expanded responsibility, and advancement.
• Supportive Culture: Work within a collaborative, respectful, and team-oriented environment.
• Meaningful Work: Be part of a wellness community that values quality care, connection, and integrity.

If you are a motivated, results-driven leader who enjoys sales, operations, and building strong client relationships, we encourage you to apply.

Job Type: Full-time

Pay: $ $30.00 per hour

Experience:

• Relationship management: 1 year (Preferred)
• Management: 1 year (Preferred)

Work Location: In person