Patient Access RepresentativeSt. Luke's University Health Network • Hamburg, Pennsylvania, United States
Patient Access Representative
St. Luke's University Health Network
- Hamburg, Pennsylvania, United States
- Hamburg, Pennsylvania, United States
Über
, Hamburg Care Now - Per Diem
The Patient Access Representative is responsible for completing the registration process for all patients seen at St. Luke's University Health Network, in outpatient testing and Emergency Departments. Assist all customers (internal and external) by providing accurate information, directions and handling any requests in accordance with hospital policy. This includes, but not limited to the data collection and accurate entry of all patient information into the appropriate Epic application, focusing on insurance verification, transcribing orders and point of service cash collections. Communicate effectively with all hospital departments, and follow through until patient treatment is completed.JOB DUTIES AND RESPONSIBILITIES:
- Greets and directs patients and visitors for the entire facility to provide friendly and courteous services at all times.
- Dispense appropriate information and answers questions regarding the facility and its services.
- Communicate effectively with all departments to meet customer needs. Responsible for patient flow and through put for the facility and satellite locations. Responsible to enter patients into network patient tracking system, including supporting the patient Kiosks.
- Answer the telephone with the appropriate scripted greeting, in a timely manner, assist and/or direct the caller to the appropriate person or department, and accurately record verbal orders.
- Access the proper Epic application (Systoc where applicable) and accurately enters information necessary to create a Hospital
Sprachkenntnisse
- English
Hinweis für Nutzer
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