Lead Concierge

Job Summary

Camden's The Lead Concierge provides a high degree of professionalism and customer service to residents in multi-family residential apartments.

Essential Functions

Greeting all residents and prospects as they enter the building.

Answering all telephone calls and transferring to correct extension or voicemail.

Receiving, forwarding, and following up on maintenance requests.

Some problem solving (i.e. handling resident problems after hours)

Logging and dispensing packages to residents as well as delivering notices to notify residents.

Keeping accurate key control logs for residents and vendors.

Responsible for keeping coffee bar stocked, ordering and presenting continental breakfast.

Takes reservations for guest suites and party room.

Schedules front desk when temporary service needed.

Responsible for logging resident phone numbers in front entrance call box.

Responsible for activating/deactivating key fobs and remotes for new move ins/outs.

Responsible for all aspects of the valet dry-cleaning service.

Makes sure amenity areas are always stocked with supplies.

Responsible for monitoring all surveillance cameras on front desk monitors.

Perform all other duties as assigned by the community manager.

Collaborates with concierge team members and works alongside the General/ Community Manager to set expectations for all concierge duties.

Develops and trains concierge team members.

Qualifications

High school diploma or equivalent.

Minimum one year experience onsite as a concierge or leasing consultant. Will also consider two years in a customer service related industry (i.e. hotel, real estate sales, retail).

Positive attitude, strong work ethic, and ability to lead and motivate others.

Maintain professional demeanor during high stress situation.

Self-motivated with the ability to take initiative without instruction.

Ability to work a varied schedule including weekends and holidays as required.

Proficiency in Microsoft Office Suite including Teams, Word, Excel, and Outlook.

Must possess professional written and verbal communication skills.

And here's the fine print HR wants you to know:
Job is intermittently sedentary but requires mobility (i.e., climb stairs) to tour, show, and inspect apartments on a daily basis

Will use some repetitive motion of hand-wrist in using computer and writing

Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, etc.) when touring community

Must handle stressful, urgent, novel and diverse work situations on a daily basis

Emotional stability and personal maturity are important attributes in this position

Will be regularly called upon to work long hours and odd schedules (including weekends)

Position requires periodic travel by automobile to handle work-related activities

May require airline travel, out-of-town and /or overnight trips

Attendance and punctuality is essential for success in this position

Contact your HR team for the position's Physical Demands Analysis

Hazards can be minimized with proper lifting techniques, SDS, general safety training, and wearing appropriate personal protective equipment (PPE)

This job description is not an all-inclusive list of duties and responsibilities. Camden may add or change responsibilities in order to meet business and organizational needs. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential functions of the position, with or without reasonable accommodations.

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