Application Support Analyst 3- Financial Equipment Services

Pay is based on a number of factors including the successful candidate's job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit .

Position is Monday through Friday 8 am to 5 pm with ability to work additional hours as needed.
Incumbent must reside in the Northwest Arkansas area in order to be considered as position requires onsite duties at the operations center in Lowell, AR.
Summary:

The story of Arvest is one of commitment started by our founders in 1961, with an intense dedication to focusing on our customers. We will always be active and involved members of the communities we serve, and we will always work to put the needs of our customers first as we continue to fulfill our mission –
People helping people find financial solutions for life.
Job Title: Application Support Analyst 3**
An Application Support Analyst (ASA) 3 at Arvest is responsible for ensuring the smooth operation of software applications, ultimately supporting the organization's goals and objectives. They demonstrate independence and professionalism while providing ongoing maintenance and support for multiple applications. The ASA 3 oversees the deployment and integration of complex applications, contributing to the stability and reliability of the organization's software infrastructure.

We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.

What You'll Do at Arvest:
(Other duties may be assigned.)

• Provide daily operational support for application systems and independently resolve escalated support issues.
• Perform research and evaluation to determine the best course of resolution for problems.
• Implement, patch, test, and apply updates to complex solutions and applications.
• Escalate issues appropriately.
• Prepare and review supporting documentation.
• Coordinate system implementation and releases by collaborating with development and engineering colleagues.
• Participate in post-implementation reviews to ensure application effectiveness and reliability for the business.
• Test new releases and products prior to installation.
• Analyze problem trends and provide recommendation to management.
• Directly assist users in resolving system problems and responding to questions.
• Identify opportunities for improved process efficiency and productivity and provide recommendations to management.
• Conduct training of support personnel.
• Design and implement disaster recovery and business continuity plans at the application level.
• Participate in on-call rotations as needed.
• Understand and comply with