Host/Hostess

Position Summary:
We are seeking friendly, professional Hosts and Hostesses to be the welcoming face of our full-service casual dining restaurant and bar. As the first and last point of guest interaction, you will be responsible for delivering a warm, inviting experience while efficiently managing waitlists, seating, and guest flow. You will play a critical role in setting the tone for the dining experience and ensuring smooth restaurant operations.

Responsibilities:

• Greet guests promptly and warmly upon arrival, making them feel valued and welcome.
• Manage waitlists and reservations accurately using the designated seating system or application.
• Estimate accurate wait times, communicate effectively with guests, and monitor dining room activity to optimize seating efficiency.
• Escort guests to their tables, presenting menus and introducing their server when appropriate.
• Answer phone calls professionally, providing information regarding restaurant hours, menu offerings, and basic inquiries.
• Assist in maintaining the cleanliness and organization of the front lobby, guest waiting areas, and host stand.
• Coordinate with servers, bartenders, and management to ensure smooth and efficient table turnover.
• Uphold and promote brand standards, cleanliness, and a positive guest experience at all times.
• Assist with To-Go orders and curbside pickup as needed.
• Support service staff and management with opening, running, and closing duties as assigned.

Qualifications:

• Prior experience as a Host/Hostess or Server in a casual dining or full-service restaurant highly preferred.
• Must possess excellent interpersonal and communication skills, with a strong focus on guest service.
• Ability to remain calm, courteous, and organized under pressure in a fast-paced environment.
• Professional appearance and demeanor required at all times.
• Must have flexible availability, including night, weekend, and holiday shifts.
• Ability to stand and walk for extended periods and assist with light lifting (up to 20 pounds).
• Familiarity with seating or POS systems (e.g., OpenTable, Yelp Waitlist, Toast) a plus but not required.
• Team player attitude with a willingness to support other roles as needed.

Additional Requirements:

• Must be at least 18 years of age (or age required by state/local regulations for working around alcohol service areas).
• Must possess or obtain a valid County-Issued Food Handler Card upon hire.
• Must be comfortable working in an environment that includes a full-service bar.

Preferred Qualifications:

• Previous experience handling takeout/to-go orders.
• Knowledge of basic restaurant safety and sanitation standards.

Work Environment:

This role operates in a busy, casual full-service restaurant and bar setting. Hosts and Hostesses must be comfortable greeting a high volume of guests, managing fast-paced seating rotations, and maintaining a professional and cheerful demeanor throughout shifts.

If you enjoy making a great first impression, thrive in a team environment, and love providing outstanding service, we invite you to apply

Would you also like a slightly shorter, optimized version for online job postings (where you need to catch attention faster)?
It's a common best practice to have both.

1/24oYou said:good but ABC RBS certification is a requirement as well as county food handler cardChatGPT said:

Got it — you want ABC RBS certification and a County Food Handler Card to be mandatory for the Host/Hostess role too, just like the bartender position.
Here's the revised and detailed Host/Hostess job description with that correction, and a few additional small improvements to polish it even further:

Job Title: Host/Hostess (Casual Dining - Full Service Franchise)

Position Summary:
We are seeking enthusiastic, professional Hosts and Hostesses to join our team at our full-service casual dining restaurant and bar. As a Host/Hostess, you will be the first point of contact for our guests, creating a welcoming and organized experience from arrival to departure. You will manage waitlists, seating, and guest flow to ensure smooth front-of-house operations and outstanding service.

Responsibilities:

• Greet all guests promptly and warmly upon arrival, providing an inviting first impression of the restaurant.
• Accurately manage waitlists, reservations, and seating charts using designated systems.
• Communicate estimated wait times clearly and professionally to guests.
• Escort guests to their tables, present menus, and inform them of their server's name when appropriate.
• Answer incoming calls in a courteous and efficient manner, assisting with inquiries, reservations, and takeout orders.
• Maintain the cleanliness and organization of the host stand, lobby, and guest waiting areas.
• Collaborate with servers, bartenders, and management to maintain efficient table rotations and service flow.
• Assist with organizing and handling to-go orders, curbside pickups, and special seating requests.
• Monitor the dining room to anticipate guest needs and manage guest flow effectively during peak periods.
• Support restaurant opening, running, and closing procedures as needed.
• Uphold all brand and service standards, ensuring a consistent and positive guest experience.

Qualifications:

• Minimum six (6) months to one (1) year of hosting or serving experience in a casual dining or full-service restaurant preferred.
• Valid ABC Responsible Beverage Service (RBS) Certification – required.
• Valid County-Issued Food Handler Card – required.
• Must meet minimum legal age requirements to work around alcohol service areas.
• Strong guest service orientation with excellent communication and interpersonal skills.
• Ability to work calmly and efficiently under pressure in a high-volume environment.
• Ability to stand, walk, and move quickly for the majority of the shift and to lift up to 20 pounds.
• Flexible schedule availability, including nights, weekends, and holidays.
• Familiarity with seating management or POS systems (such as OpenTable, Yelp Waitlist, or Toast) is a plus.

Additional Requirements:

• Professional appearance, positive attitude, and team-oriented mindset are essential.
• Must consistently adhere to health and safety standards, company policies, and alcohol service regulations.

Preferred Qualifications:

• Previous experience assisting with takeout/to-go operations.
• Basic understanding of restaurant food and beverage menus.

Work Environment:

This position operates in a fast-paced, guest-focused casual dining restaurant with a full-service bar. Hosts and Hostesses must be able to manage a steady flow of guests, communicate effectively with both the front and back of house teams, and maintain a polished and friendly demeanor during all shifts.

If you are passionate about hospitality, enjoy working in a lively team environment, and thrive under pressure, we would love to meet you

Job Types: Full-time, Part-time

Pay: $ $19.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance

Work Location: In person