General Manager

About Us: 81/82 Group is a dynamic and innovative F&B company that is Unapologetically Unique. We pride ourselves on our commitment to excellence, creativity, and fostering a collaborative work environment.

Job Summary: We're seeking a dynamic and experienced General Manager to lead the overall operations of our venue. This role is perfect for a strategic thinker with strong leadership capabilities, a results-driven mindset, and a passion for delivering exceptional service. As General Manager, you'll be responsible for overseeing all departments, driving financial performance, managing staff, and maintaining high operational standards. You will work closely with ownership and department managers to implement company initiatives, ensure guest satisfaction, and foster a positive and productive workplace culture. If you have a solid background in team leadership and operational management, this role offers a great opportunity to contribute meaningfully to our venue's success.

Nightlife - General Manager Job Description

The position is the single point of accountability for the entire venue and is responsible for venue financials, venue profitability, hitting or exceeding venue goals, as well as motivating, coaching, and leading their team. In addition, the General Manager ensures the venue is running effectively and meeting all Company standards to include; execution of service, guest interaction, atmosphere and cleanliness. The position should be passionate about offering surpassed hospitality to guests and upholding highest standards at the venue.

GUEST SERVICE RESPONSIBILITIES

• Interact and entertain Guests in a professional, cordial, and exemplary manner
• Greet and serve Guest courteously and in a timely manner with an upbeat attitude
• Respond to guest inquiries and requests in a courteous and polite manner
• Anticipate Guest needs
• Provide guests with information and directions
• Working knowledge of portion control and product identification. Answer questions about our food, beverages, and other Company functions and services. Inform guests of specials and menu changes
• Adhere to all The Company Standard Operating Procedures
• Maintain all The Company Sequence of Service Standards
• Provide information to Guests regarding our venues, menus, and pricing
• Recognize and cultivate regular Guests and repeat business
• Maintain line of sight/atmosphere control by circulating through your work area throughout the shift
• Report any incidents of theft, vandalism, or violations
• Respond to guest concerns/complaints regarding service or beverages and correct errors or resolve complaints with a positive attitude
• Ability to communicate in English with guests and co-workers

POSITION RESPONSIBILITIES

• Continually strive to develop staff in all areas of managerial and professional development.
• Ensure excellence in guest satisfaction through a commitment to exceeding expectations and hands-on leading by example management style.
• Strong knowledge of portion control and product identification. Answer questions about our food, beverages and other company functions and services. Inform Guests of specials and menu changes and pricing.
• Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed
• Accommodate and anticipate guests needs
• Develop and implement operating standards, policies, and procedures to be followed by the management team
• Maintain highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with company's expectations
• Responsible for to hiring, training, management, coaching, counselling, and evaluation of all members of the team
• Develop skills of the management team in accordance with the succession planning goals set by the company
• Evaluate all relationships with outside partners, contractors, and vendors on a frequent basis
• Consistently monitor sales and expenses, approving all purchase orders before they are executed
• Work closely in the development of the budget; manage P&L and ensure managers' report all variances on a timely basis (minimally, once a month)
• Ensure timely and accurate completion of all period--end financial statements and reports, and provide controls to ensure proper handling and accounting for all restaurant receipts
• Manage weekly forecasting of cost expenditures and staffing vs. sales
• Maintain frequent communication with the Executive Team and ensure they are aware of all major occurrences at the establishment
• Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information
• Interact with all department personnel and restaurant staff as needed
• Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams
• Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed
• Monitor guest satisfaction on all levels, including social media platforms
• Ensure health, safety, and sanitation requirements follow the Department of Health, OSHA, and any city or state agencies rules and laws such as the Department of Buildings and the Fire Department, and ensure all managers are kept abreast of any changes in the law
• Participate in community events and ensure corporate social responsibility goals of the company are met
• Work closely with the public relations team on a marketing plan that results in optimum recognition and maximum number of covers for the restaurant
• Monitor market trends, research consumer markets and competitor's activities to identify opportunities and key issues
• Oversee marketing and advertising activities to ensure consistency with product line strategy
• Lead in creating sales goals
• Accurately forecast staffing needs to ensure optimum customer service
• Ensures that private events, catering, and banquets are successfully executed
• Control cash and other receipts by adhering to cash handling procedures
• Prepare all required paperwork, including forms, reports and schedules
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs
• Ensure that all products are received in accordance with the venues receiving policies and procedures
• Assists and conducts conflict resolution, corrective actions and coaching
• Oversee and ensure that employee performance appraisals are completed in a timely manner
• Ensure that talent and technical production are working smoothly at the venues; create special mood for the guests.
• Assists and/ or completes additional tasks as assigned

RESPONSIBLE ALCOHOL MANAGEMENT

• Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated
• Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a Manager's attention
• Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner
• Comply with all state and federal liquor laws
• Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures.
• Responsible for checking the identification of Guests and following all other responsible vending guidelines

CLEANING AND MAINTENANCE

• Keep bar tops, floors, and service areas clean/free of dirty glasses, dirty ashtrays, trash, and any unnecessary items throughout the shift.
• Keep back bar clean and organized.
• Keep service station, service equipment, and storage clean and organized
• Ensure daily/nightly/weekly and opening/running/closing duties are completed
• Maintain opening, running, and closing service equipment par
• Maintain opening, running, and closing product and supply par
• Record and report any equipment failure and/or safety hazards to a Manager immediately
• Ensure that all tables and chairs are set correctly and clean
• Ensure proper rotation of all liquor, beer, wine, and consumable items
• Maintain Company Safety and Sanitation Standards
• Clean all spills and waste immediately
• Safely transport service items from storage areas to back of house or bar/service station
• Disposes of trash in proper receptacles
• Transports dishes and glasses to the kitchen for washing
• Consistently maintain a well-groomed appearance, posture, and hygiene
• Adhere to all SNHD safety, health, and sanitation guidelines
• Polish and wash glassware throughout the shift
• Maintains a clean office space
• Participates in all venue deep clean

MARKETING RESPONSIBILITIES

• Participates in in-house modeling programs, special events, Banquet service functions, and performs model/presenter tasks
• Participates in in-house marketing campaigns and advertising
• Assist in the development of promotional plans to increase business levels and sales
• Pose for pictures as requested by Management, appear in uniform or designated (logo) apparel for promotional activities at or away from venue
• Participate and appear in marketing, publicity, or media materials
• Participate in marketing or promotional activities at or away from the venue
• Maintain Social platforms as indicated by management
• Post events, communications and participate in marketing campaigns via social media
• Able to submit Guest to the venues guest list
• Focus on the development of a personal clientele list
• Able to submit table reservations

CASH HANDLING RESPONSIBILITIES

• Accuracy in handling monetary transactions, including counting back change to the guest. Follows all cash register and cash/credit card handling procedures as required for the position
• Ability to perform basic math skills
• Responsible to ensure accurate accounting of all bar monies and independent banking procedures
• Able to reconcile daily cash audit
• Able to follow company-mandated cash handling procedures
• Able to balance a safe
• Safeguard, verify, and control all cash

ESSENTIAL JOB FUNCTIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Provide service to guests in a friendly and timely manner
• Maintains complete knowledge on all in-house services and functions
• Assist all other team members as needed
• Create and maintain a sense of urgency
• Performs other job-related duties as assigned
• Inform Management of any complaints, comments, or incidents
• Present an alluring and attractive image to further the overall theme of the club
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Ability to create and maintain service rapport through The Company Corporate philosophy
• Always demonstrate a positive attitude
• Must have current and/or previous modeling experience
• Keep an open and objective view
• Listen effectively, empathetically and be always respectful
• Communicate assertively
• Maintain composure and stay focused
• Maintain personal integrity
• Work as a team, stay organized, multi-task, and prioritize
• Communicate with other Employees and Guests
• Maintain confidentiality
• Consistently maintain a well-groomed appearance, posture, and personal hygiene
• Move effectively and efficiently throughout the venue floor and bar areas
• Make-up, technique, and style should stay current and in line with current fashion standards and trends
• Outgoing personality, warm and friendly, demonstrate enthusiasm and professionalism
• Use strong judgment
• Must be fluent in both written and spoken English Language and able to print legibly for Guests to read

PHYSICAL REQUIREMENTS

• Must have good positive energy to make it through the day.
• Must be able to move quickly through work and set the pace in the office and/or venue
• Must be able to sit and/or stand for extended periods of time
• Must be able to read the computer monitors
• Must be fluent in both written and spoken English language
• Must be able to print legibly for Guests to read
• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon Guest volume
• Must be dexterous and able to participate in all service aspects.
• Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary.
• Must be able to push, carry, and lift up to 50 lbs.
• Use hands to finger, handle, or feel objects, tools, or controls
• Be observant and quick to respond to various situations
• Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl
• Talk or hear, taste, smell
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Able to work in a Nightclub, bar, pool, lounge, and/or restaurant environment
• Work varied shifts to include weekends and holidays
• Involves constant public contact
• Work may be performed in small areas and under varying conditions of noise level, temperature, lighting, and air quality
• Fast-paced, high volume, high energy, and loud working environment
• Must be flexible on shifts and days off, including weekends and holidays. Work hours will vary

SAFETY REQUIREMENTS:

• Ability to work safely and prevent personal injury
• Commitment to the safety of fellow co-workers and our Guests, and the ability to demonstrate that commitment through daily actions
• Informs Supervisor of any irregularities, Guest complaints or other disputes, which cannot be readily resolved

Qualifications:

Required:

• Proof of eligibility to work in the United States
• High School Diploma or equivalent
• 3 years' experience in a high-volume restaurant, lounge and/or nightclub as an General Manager
• 21+ years of age
• Driver's License
• Possession of/or ability to possess a valid NV Alcohol Awareness card and NV Health Card
• POS systems knowledge
• Position-specific duties knowledge
• Proper lifting techniques
• Guest relations
• Safe alcohol service
• Sanitation and safety
• Strong knowledge of spirits, wine, champagne, beer, and mixed cocktails
• Able to work within a team environment
• Able to work weekends and holiday

Required Qualifications:

• Availability to work nights, weekends, and holidays
• Proven ability to manage safe alcohol service and monitor guest intoxication levels
• Experience with POS systems (Infogenesys preferred)
• Ability to maintain and enforce sanitation and safety standards (SNHD, OSHA)
• Experience in scheduling platforms (7Shifts, HotSchedules, or equivalent)
• Strong guest relations and conflict resolution skills
• Proven track record of cost control and budgeting
• Experience in team leadership, training, and coaching
• Hands-on experience in event planning and execution

Preferred Qualifications:

• Strong knowledge of spirits, wine, beer, champagne, and cocktails
• Experience working in casino & hotel environments
• 2 year Background in nightclub operations, including entertainment, bottle service, and floor supervision
• Familiarity with upscale casual dining or luxury lounge service standards
• Working knowledge of Infogenesys POS configuration and reporting
• Experience interpreting and managing venue P&L statements
• Knowledge of social media or marketing participation as it pertains to venue promotion
• Demonstrated ability to forecast and staff effectively during peak and off-peak hours
• Knowledge of scheduling platforms such as 7shifts or hot schedules
• Knowledge of ordering and inventory management systems such as craftable, Ariba or similar

If you're eager to jumpstart your career in Nightlife and contribute to creating unforgettable experiences, we want to hear from you Apply now by sending your resume and cover letter to with the subject line "Nightlife General Manager Application - (Your Name)."

To learn more about our existing venues and concepts, visit

Job Type: Full-time

Pay: $80, $85,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Paid training

Application Question(s):

• available to work nights, weekends, and holidays

Experience:

• GM in a high-volume restaurant, lounge, or nightclub: 3 years (Required)
• Cocktails, spirits, and wine: 3 years (Preferred)

License/Certification:

• Nevada Alcohol Awareness Card (Required)
• Nevada Health Card (Required)
• Valid Driver's License (Required)

Work Location: In person