Chattanooga Branch Manager

Position Summary:

The Branch Manager for KCH Transportation's Chattanooga office is responsible for leading all branch operations, sales, and personnel to ensure efficient, profitable, and growth-oriented performance. This role requires a strategic and hands-on leader who can drive revenue, strengthen customer and carrier partnerships, optimize operational processes, and build a high-performing team. The Branch Manager owns the overall success of the branch—ensuring alignment with company goals, delivering exceptional service, and cultivating a culture of accountability and excellence.

Essential Duties and Responsibilities:

• Oversee daily operations of the branch, ensuring efficiency in freight brokerage activities including customer service, carrier relations, and load management.

• Lead, mentor, and develop a team of sales and operations professionals to meet and exceed revenue and performance targets.

• Develop and maintain strong relationships with key clients and carriers, ensuring retention and satisfaction while identifying opportunities for growth.

• Drive business development efforts by identifying new markets, prospective clients, and opportunities to expand service offerings.

• Manage the branch's financial performance by monitoring revenue, margins, and profitability, while maintaining cost controls.

• Collaborate with senior leadership to develop and implement strategies for growth and process improvement.

• Ensure all activities comply with company policies, industry regulations, and legal requirements.

• Oversee recruitment, training, and retention of high-performing employees within the branch.

Competencies:

• Strong leadership and team management skills with a proven ability to inspire and drive results.

• Excellent communication and negotiation abilities to foster client and carrier relationships.

• Problem-solving and decision-making skills to manage complex logistics operations.

• High level of business acumen, with a focus on financial management, revenue generation, and cost control.

• Adaptability and flexibility in a dynamic, fast-paced environment.

Qualifications:

• Bachelor's degree in Business, Supply Chain, Logistics, or related field preferred (or equivalent industry experience).
• 3+ years of logistics, freight brokerage, or transportation experience, with at least 2+ years in a leadership or branch management role.
• Demonstrated success building and leading high-performing teams within a 3PL freight brokerage environment.
• Strong proficiency with Transportation Management Systems (TMS), CRM tools, and related logistics technology.
• Proven track record of driving revenue growth, improving margins, and optimizing operational performance.