Member Service Representative I

Job Description

Posted Monday, January 12, 2026, 12:00 AM

POSITION PURPOSE

Provide excellent member service by effectively and accurately resolving issues, providing information on member accounts and/or credit union products and services through phone channels. Consistently demonstrate and utilize excellent verbal and written communication skills in a fast-paced contact center environment, with a priority on excellent member service. Maintain a high degree of accuracy when performing maintenance on member accounts in accordance with credit union policies and procedures.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Consistently provide excellent member service within a multi-channel environment. Answer both general and specific service-related information concerning credit union products and services. Handle member issues and complaints, collaborating on solutions with contact center supervisor or team lead when appropriate.

• Handle various transaction requests from members including but not limited to, shares to loan payments, share withdrawals, check orders, share certificates, line of credit advances, payroll deduction, direct deposit, credit card and ATM cards.

• Assist members with online and mobile banking related inquiries including online banking access, password reset, digital channel troubleshooting and bill