Assistant Store Manager

MUST BE 21 YEARS OLD TO APPLY

SUMMARY

Responsible for supporting the Store Manager in overseeing the daily operations of the store, ensuring high levels of customer satisfaction, and maintaining and enforcing the Company's policies and procedures.

RESPONSIBILITIES

● Responsible for ensuring high levels of customer satisfaction through excellent customer service,

leading by example and supporting with training the retail staff on customer service standards

● Maintains a positive attitude that creates a positive work environment

● Maintains technical industry knowledge and product knowledge, trains staff on products in-store

● Ensure compliance with legal requirements and complete store and MED evaluations

○ Has a full understanding of the compliance binder

○ Has a full understanding of the budtender and manager training binder

● Responsible for the proper and accurate use and training of the POS, cash handling, safe audits,

and change drops

● Upholds and enforces the Company policies and procedures, and effectively trains new staff on

the policies and procedures

● Managing and motivating store staff by coaching and training

● Addresses and communicates any employee performance issues to the Store Manager

● Responsible for accurately and efficiently receiving and processing orders

● Upholds visual merchandising standards, checking that proper signage, price tickets, marketing

materials, etc., are visible and updated

● Responsible for opening and closing the store, and ensuring daily coverage (2 Fridays and 2

Saturdays per month, 2 closing shifts per week)

● Effectively leads and maintains communication at the store level

● Responsible for maintaining a clean, neat, and well-stocked store as well as ensuring general

housekeeping duties are upheld

● Maintain store security, use of the NVR cameras, and ensure all customers are screened at the

entrance

● Responsible for assisting and scheduling the proper staff for inventory audits with the Ops team

● Responding effectively to customer complaints and inquiries

● Respond to any emergency action items and issues, such as pulling NVR footage

● Approves any product discounts

REQUIREMENTS AND QUALIFICATIONS

● 1+ or more years of management experience in a retail store environment, leading a team of people

● Strong communication and interpersonal skills

● Excellent customer service experience

● Reliable, Professional, and Trustworthy

● Ability to work in a fast-paced environment with a sense of urgency

● "Whatever it takes" mentality; desire to go above and beyond

● Must have the flexibility to work days/nights/weekends/holidays

● Excellent organizational skills

● METRC experience preferred

● Efficient in Google and Microsoft Office

● High school diploma/GED required

Willing and able to submit fingerprints for a Level 2 background screening upon hire

Physical requirements

Must be able to lift at least 25 lbs and be able to stand, sit, bend, kneel, crouch, and reach.

Must have reliable transportation to store