Receptionist/Rental Manager

Toyota of Kent is seeking a Service Department Receptionist & Rental Fleet Coordinator to manage daily service appointments, oversee our rental fleet operations, and perform a variety of administrative and clerical tasks. As the first point of contact for our dealership, you will play a key role in delivering exceptional customer service and ensuring smooth operations within the service department.

Responsibilities:

• Answer, screen, and forward incoming phone calls
• Coordinate and schedule service appointments
• Manage rental fleet operations, including vehicle check-in/check-out, tracking availability, and maintaining accurate records
• Ensure the waiting area is tidy and presentable
• Provide accurate information in person, via phone, and email
• Perform clerical duties such as filing, photocopying, transcribing, and faxing

Skills & Qualifications:

• Proven experience as a Receptionist, Front Office Representative, or similar role
• Experience with rental fleet management or similar responsibilities preferred
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g., fax machines, printers)
• Professional attitude and appearance
• Strong written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational and multitasking skills
• Customer service-oriented mindset
• High school diploma required; additional certification in Office Management is a plus

Additional Details:

• Ability to handle emergencies effectively
• Flexibility to work shifts as needed
• Stress management and prioritization skills are essential

Job Type: Full-time

Pay: $ $17.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Work Location: In person