Office Manager

About Us

LANCELOT Security AV Automation is a fast-growing technology integration company and licensed low-voltage contractor based in Las Vegas. We specialize in security systems, cameras, smart home automation, and audiovisual integration for residential and commercial clients.

Founded in 2018, we are building Lancelot with the ambition to be one of the best technology integration companies in our market. Growth is one of our core values — growth of the company, our systems, and our people. We operate with high standards, professionalism, and a strong focus on customer experience.

Our core values are Love, Innovation, Professionalism, and Having Fun — expressed through ownership, respect, and pride in our work.

Job Overview

We are seeking a highly organized, proactive Office Manager / Operations Coordinator to take ownership of daily operations, phone communication, scheduling, simple quoting, and internal coordination.

This role is central to the business. You will be the first point of contact for many clients, keep jobs moving, support technicians, and help bring structure to a growing operation. You will work directly with the CEO and be trusted with real responsibility.

This is not a passive admin role. It is best suited for someone who enjoys ownership, accountability, and continuous improvement.

What Great Performance Looks Like (First 90 Days)

• Phones are answered professionally and consistently during business hours
• Leads, service calls, and follow-ups are logged and organized in CRM
• Simple jobs and service calls are quoted quickly and accurately using set guidelines
• Schedules are clear, realistic, and well-communicated
• Clients feel informed and taken care of
• Internal communication is proactive and reliable

Key Responsibilities

• Answer and manage all incoming phone calls during business hours
• Professionally qualify new leads and service requests
• Schedule service calls, installations, and consultations
• Log all calls, notes, and follow-ups in CRM (Jobber experience is a plus)

Simple Quoting & Job Coordination

• Prepare and send quotes for simple jobs and service calls, such as: Troubleshooting and service visits; Camera additions or replacements; Small AV or low-voltage tasks
• Follow established pricing templates and escalation rules
• Escalate complex projects, custom systems, or large installs to the CEO or System Designer

Office & Operations Management

• Manage day-to-day office operations and correspondence
• Maintain organized digital and physical records
• Track job status to ensure nothing falls through the cracks
• Coordinate with technicians to support daily workflow
• Manage office supplies and basic vendor coordination

Outreach & Relationship Support (During Available Time)

• Perform relationship-based outreach
• Send follow-ups and log interactions in CRM
• Support referral requests and review outreach after completed jobs
• Schedule introductions or meetings and hand off relationship-building to leadership

Administrative & Reporting

• Assist with payroll preparation and basic financial coordination
• Support invoicing, payments, and expense tracking
• Prepare internal reports and summaries
• Ensure compliance with company procedures and documentation

Our Culture & How We Work

We believe in freedom with responsibility. We hire people we trust, give them context and support, and expect ownership and good judgment in return.

This role is a strong fit for someone who:

• Takes ownership and follows through
• Communicates clearly and professionally, especially on the phone
• Is open to learning modern tools, automation, and AI-assisted workflows
• Cares about doing great work and improving systems
• Wants to grow their responsibility and impact as the company grows

Qualifications

• Proven experience in office management, operations coordination, or administrative leadership
• Strong organizational and time-management skills
• Confident phone presence and professional communication
• Comfortable learning and using software and systems
• Ability to work independently and solve problems
• High level of professionalism and attention to detail

Strongly Preferred (Not Required):

• Experience in a service-based business (construction, low-voltage, security, home services, etc.)
• CRM experience (Jobber strongly preferred)
• Experience quoting or coordinating service work
• Basic bookkeeping or QuickBooks familiarity

What We Offer

• Competitive pay based on experience and responsibility
• Direct access to leadership and real influence on operations
• Clear growth path into Operations Manager or Office Director
• Stable, full-time role in a fast-growing local company
• Hands-on experience in a modern, tech-forward environment

Requirements

• Clean driver's license
• Ability to pass a background check and drug test
• Must be able to work in person at our Las Vegas office

How to Apply
Email your resume and include a short message answering:

• Why are you interested in this role?
• What experience do you have answering phones, coordinating service work, or quoting simple jobs?

We are selective in our hiring process. This role is designed for someone who wants to grow, take ownership, and help build something great — not just fill a position.

Pay: $51, $85,000.00 per year

Benefits:

• Paid time off

Work Location: In person