ITS Technician I

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Job Posting Title:

ITS Technician I - Regional Support Technician

Job Description:

Provides technical assistance on workstations, printers, switches, phones and their supporting infrastructure, including maintenance, problem analysis and resolution. Provides technical training and coaching to school, instructional, and support service staff. Develops and supports good community relations among various district and community clientele.

MINIMUM EDUCATION OR FORMAL TRAINING:

• High School diploma plus specialized courses in computer science applications.

EQUIPMENT & VEHICLES USED:

• General office equipment
• Requires occasional travel throughout the 900 square mile district using personal vehicle.

ESSENTIAL ENVIRONMENTAL DEMANDS:

• Mostly clean and comfortable.

ESSENTIAL PHYSICAL REQUIREMENTS:

• Occasional lifting five (5) to ten (10) pounds
• Frequent sitting
• Occasional bending, squatting, or standing

Position Specific Information (if Applicable):

Responsibilities:

Perform other related duties as assigned or requested.

Assist site-based technical staff with creating installer packages, configuring user accounts, supporting printer configurations and hosted solutions (including drivers, server queues, client software, etc.).

Assist in the on-boarding process for new technical support staff and facilitate cross training opportunities.

Work with vendors and site-based technical staff to install specialized software on district equipment as well as evaluate any new hardware/software being considered for district use.

Troubleshoot, diagnose and repair Layer 1 and Layer 2 network issues.

Participates in on-going technical training/certification renewals required to maintain skill sets for position effectiveness.

Monitor, resolve, escalate, and close work request tickets, along with assisting and coaching Level I Computer Repair Technicians and site-based technicians.

Provide relevant service and support feedback to peers and site-based technicians.

Provide technical expertise to departments on developing technical standards, technology implementation, planning and installation of new hardware/software and upgrading existing technology.

Develop, maintain and update training materials that provide solutions to common problems. Document special setup steps, draft instructions for site-based staff for district standards such as BYOD, device enrollment, imaging, etc.

Training, coaching and support of site-based technical personnel on use of device management systems, support channels, basic troubleshooting and diagnostic skills as well as procedures for submitting electronic work requests.

Perform hardware repairs as determined from diagnostic results and physical evaluations.

Diagnose and evaluate computer hardware problems to determine cause of malfunctions, cost and feasibility of repair, and priority of work requests.

Certifications:

Dell, Lenovo and Apple Hardware certifications preferred. - as applicable, Valid Colorado Driver's License - Colorado Dept of Transportation

Education:

High School or Equivalent

Skills:

Ability to diagnose computer problems both remotely and in-person, Ability to use general office equipment, Computer Applications, Utilities & Support: Microsoft, Google and Apple platforms, Computer setup/repair, basic networking skills, Demonstrated ability to work collaboratively with all stakeholders to support positive outcomes, Effective oral and written communication skills, Maintains a generally positive attitude, Observes all District policies and procedures, Strong organizational and time management skills, Verbal and written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instructions

Position Type:

Regular

Primary Location:

West Support Center

One Year Only (Yes or No):

No

Scheduled Hours Per Week:

40

FTE:

1.00

Approx Scheduled Days Per Year:

260 Work Days

• (260 days indicates a year-round position. Time off (or Off-Track Days) are then granted based on the position. Any exceptions to the normal off-track time will be noted in the Additional Position Details section above, as scheduled work days.)

Minimum Hire Rate:

$27.36 USD Hourly

Maximum Hire Rate:

$37.01 USD Hourly

Full Salary Range:

$27.36 USD - $46.65 USD Hourly

• All salary amounts listed above are based on a full-time (1.0) FTE. If applicable, part-time salaries will be prorated according to the assigned FTE.

Benefits:

This position is eligible for health, vision, dental, health savings