Director - Digital Technology & Commerce Platforms – Access Segment

About JLG, An Oshkosh Company
JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.
The Director - Digital Technology & Commerce Platforms leads the strategy, architecture, and delivery of enterprise-grade digital systems across the Access segment – including eCommerce, web experience platforms, and CRM systems.

Reporting to the Vice President of Global Digital Technology, this leader will work cross-functionally with Sales, Marketing, Project Management, and Operations teams to advance Oshkosh's digital ecosystem supporting business growth and customer satisfaction through robust, secure, and innovative technology.

Key Responsibilities
Digital Commerce Strategy & Execution

• Help to define and lead the enablement of Access segment's eCommerce and digital technology sales strategy, including online parts ordering, dealer portals, and self-service capabilities.
• Own the platform architecture, reliability, and integration roadmap in partnership with the DT enterprise architecture team.
• Partner with Marketing, Sales, and Product Management to champion digital customer journeys—from product research through purchase and post-sale support—delivering measurable business value.
• Use data analytics to identify opportunities for improving online sales conversion, lead capture, and customer retention.

Sales & Marketing Websites

• Lead the technology roadmap for brand websites (e.g., , , etc.) ensuring platform reliability, cybersecurity compliance, and integration with analytics, personalization, and marketing technology systems.
• Oversee site performance, technology selection and adoption, and global localization efforts.
• Ensure sites comply with Oshkosh standards, accessibility requirements, and cybersecurity best practices.
• Integrate and maintain marketing technology platforms (e.g. analytics, SEO/SEM tools, personalization engines) within a secure and governed technology stack.

CRM & Marketing Technology Enablement

• Own the strategy and governance for the Access digital CRM ecosystem (e.g., Salesforce) to improve visibility into customer relationships, sales pipelines, and marketing performance.
• Collaborate with regional sales teams to define data-driven lead management,