Night Auditor-Weekends

SUMMARY: Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Greets, checks in, and assigns rooms to guests

· Promptly and effectively deals with guest requests and complaints

· Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team

· Assists sales and marketing efforts as directed by General Manager

· Handles confidential information with high integrity

· Maintains accurate cash, accounting, and reservation records

· Responsible for all cash and credit card transactions so that drawers balance at the end of each shift

· Answers guest inquiries about area attractions, hotel services, directions or reservations

· Conducts wake up calls as requested

· Records pertinent guest information and issues in log book for opening managers review

· Keeps communal areas and lobby clean

· Assists breakfast hosts in replenishing food or supplies and cleaning as directed

· Assists with laundry as directed

· Follows company policies and procedures

· Other duties as assigned by supervisor or management

QUALIFICATIONS :

Education/Experience: High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience.

Skills:

· Interpersonal skills

· Guest service

· Innate sense of urgency

· Adaptability

· Detail oriented

· Proficient communication

· Ability to multi-task

· Advanced experience with personal computers and related software applications

· Ability to read, write, and speak the English language

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee assistance program
• Employee discount

Work Location: In person