RCCS - Sales - Customer Engagement Representative

Company Vision

At Russell Cellular, it is our vision to provide the best wireless experience to every customer, every time. The vision is implemented daily by performing the duties and tasks listed in this document and by exemplifying the company's core values of integrity, expertise, initiative, and service.

Why Russell Cellular?

Starting pay is $15 an hour plus a competitive commission structure

• Health, dental, vision, and life insurance
• Paid sick days and company holidays
• Employer matched 401K
• Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
• Employee Assistance Programs
• 750+ locations in 43 states employing 2,600+ employees
• Verizon discounts, sales contests, and incentives
• Opportunity for growth and advancement
• Community involvement opportunities
• Same-day pay options
• Amazing company culture

Job Summary:
We are seeking a highly motivated and energetic Outbound Sales Representative to join our dynamic team. In this role, you will be reaching out to both new and existing Verizon customers to understand their needs, offer tailored solutions, and build lasting relationships. This role is ideal for a motivated professional who thrives in a fast-paced, goal-driven environment and takes pride in helping customers stay connected.

Key Responsibilities

• Proactively make outbound calls to prospective and existing Verizon customers.
• Identify customer needs and recommend appropriate products, plans, and services.
• Educate customers on Verizon's solutions to drive revenue growth and customer satisfaction.
• Maintain accurate records of all interactions and sales activities in CRM systems.
• Meet and exceed individual and team sales goals.
• Collaborate with peers and leadership to continuously improve sales strategies and performance.
• Provide exceptional customer service, ensuring every customer feels valued and supported.

Qualifications

• 1+ year of experience in sales, customer service, or a call center environment (preferred).
• Excellent communication and interpersonal skills.
• Enthusiasm for sales and customer engagement
• Good sense of organization
• Strong ability to listen, identify opportunities, and close sales.
• Solid typing and Computer Skills
• Goal-oriented with a track record of meeting or exceeding targets.
• Positive attitude and pleasant demeanor are a must
• Professional Appearance

Equal Opportunity Employer Statement

Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.