About the role
See yourself starting a new career journey? As a MyEyeDr. Licensed Dispensing Optician (LDO) you will analyze prescriptions to make recommendations that provide the highest quality vision care to our patients. Additionally, the LDO fits, measures, and adjusts eyeglasses to exceed the patients' needs and expectations as well as problem solves any difficulty a patient may experience regarding vision care. The LDO is responsible to provide oversight on all prescriptions throughout the office.
You Will
The wage range for this position is $27.00 to $32.00 hourly, commensurate with experience. The company complies with all state and local wage and hour laws and the minimum pay range will always be at or above the applicable minimum wage.
Provide patients with exceptional customer service by understanding and assisting the patient's needs Guide and assist patients in the eyewear and frame/lens selection process, by using extensive knowledge of product lines and options to educate patient Converse with patients to analyze and assess patient's vision problems and needs Provide oversight on all prescriptions throughout the office Maximize sales by using the company's best, better, good sales concept, maximizing key areas such as promotions, product of choice, Anti-Reflective coating, poly, warranties, 2nd pairs and backup eyeglasses, etc. Maximize insurance plans for patients and provide patients with comprehensive explanation of their insurance benefits Understand the company's cost of goods and retail fee schedules. Be able to utilize knowledge of cost of goods to eliminate situations where cost-conscious patients might consider taking their Rx to a discount retailer ("walking Rx") Focus on all company Key Patient Indicators Educate patient on the adaptation of new Rx's and care of lenses Use pupillometer, PD ruler and other technical aids for proper fit and measurements Promise accurate delivery & turnaround times meeting the patients' needs. Immediately notify patient of any delays of delivery times Understand all promotions, coupons and third-party programs available through MyEyeDr. Conduct "Care Calls" on a daily basis to patients who received their eyewear one week prior Use lensometer to neutralize, verify and make a final inspection of eyewear Notify and re-notify patients when eyeglasses are complete for dispensing Fit and adjust completed eyewear for each patient Ensure product pricing is accurate Monitor jobs waiting to be picked up. Inform management of any job held over 30 days Clean and merchandise displays on a daily basis, displaying effective merchandise at all times Place all returns in their proper bins Perform preliminary testing for patients, as needed Accurately process patient
