General Manager (H/F)

Sophos Hotels SA

Lausanne, Vaud, Switzerland

Lausanne, Vaud, Switzerland

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General Manager Top Hotel Hochgugrl is seeking an experienced and dedicated General Manager to lead all hotel operations. The General Manager holds full responsibility for operational performance, service quality, staff leadership, and strategic planning throughout both the operating season and the off-season. Top Hotel Hochgurgl is an exclusive luxury alpine hotel 2,150 m in the Obergurgl–Hochgurgl ski area, offering 30 double rooms and 41 suites. With its true ski-in/ski-out location, the property features a refined gourmet restaurant with half-board dining, a terrace, and a sophisticated bar, all designed to deliver an exceptional high-altitude hospitality experience. The hotel holds two Michelin Keys, underlining its outstanding comfort and service. Operating Calendar & Support Structure The Top Hotel Hochgurgl, operated under the management of Sophos Hotels, runs on a seasonal calendar with its main operating period from November to April, while the off-season from May to October is dedicated to coordinating maintenance and renovation projects, planning and preparing for the upcoming winter season, and recruiting and onboarding seasonal staff. Key Responsibilities Operational Leadership - Oversee the daily operation of the hotel, including rooms, F&B outlets, and spa - Ensure smooth coordination among all teams and uphold a high-performance culture Guest Experience & Quality Assurance - Maintain and continuously improve luxury service standards in line with guest expectations and the market - Ensure that all rooms and outlets meet or exceed brand and quality requirements, and handle VIP guests' relations Financial & Budget Management - Develop seasonal and annual budgets - Monitor financial performance and ensure optimization of performance - Work closely with accounting to maintain accurate reporting and forecasting Staff Leadership & HR Coordination - Recruit, train, and lead seasonal (80 positions) and permanent staff (2-4 positions) - Promote a positive working environment with strong communication and team motivation - Set performance standards and evaluate team results with clear KPI's Strategic & Seasonal Planning - Plan the winter season operations, staffing, events and logistics - Oversee maintenance schedules, renovation projects, and compliance with safety standards - Develop strategies to enhance guest satisfaction and operational efficiency; elaborate SMART action plans to improve operations and measure the outcomes What We Offer - Full-time, permanent position, competitive salary including benefits - Accommodation support provided through a housing contribution for an apartment in the local area - Dynamic workplace in a high-end seasonal mountain environment - Play a key role in defining the guest experience and operational success of a premier alpine hotel in the Tyrolean Alps

Lausanne, Vaud, Switzerland

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English

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