HVAC Service Expert

Miller's Services

Gloucester, Massachusetts, United States

Gloucester, Massachusetts, United States

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Über

Love the HVAC industry? Thrive on solving problems and helping customers stay comfortable year-round? If you're a skilled troubleshooter with a passion for service, we want to meet you
Miller's Services is looking for an HVAC Service Expert to deliver top-tier service by diagnosing and repairing heating and cooling systems with precision and care. This role empowers customers to make informed, confident decisions about their home comfort solutions.
What We Offer

Competitive pay, benefits, and opportunities to grow with us

Incentive pay through bonus and spiff program

The chance to make a big impact in a growing, family-owned business

A supportive team that values safety, kindness, ownership, family and community

Many advancement opportunities

Retirement Plan with a company match

Training and development

Paid time off, Holiday pay & paid birthdays

What You'll Do

Complete all general HVAC in-home service calls

Establish customer rapport to sell the right products and services

Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions

Educate and assist customers in choosing the best finance options and maintenance plans

Explain replacement opportunities for aging, inefficient or underperforming systems

Understand your service criteria and hold yourself accountable for exceeding revenue goals

Show yourself as professional and knowledgeable to win new referrals and repeat business

Work alongside customer service and dispatch to ensure overall success of the business

Maintain a clean, organized job site and well inventoried truck

Participate actively in all training exercises, morning meetings, and events

Train and mentor apprentices to ensure quick, accurate repairs and installations

Be accurate and timely with invoices, timecards, curbside feedback and option sheets

What We're Looking For

3 plus years of knowledge of residential HVAC codes and ability to make on-the-job decisions regarding troubleshooting, diagnostics and ultimate service of the systems

Developed proven track record in heating and cooling systems including ability to draw simple diagrams, read blueprints and other diagrams

Strong verbal and written communication skills

High integrity with advanced social skills and ability to make solid connections

Highly organized with exceptional follow-through abilities

Competitive individual contributor who also loves to win as a team

A valid driver's license with a clean, safe driving record

Gloucester, Massachusetts, United States

Sprachkenntnisse

English

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