Dental Receptionist

Stonewall Dental Associates is seeking a friendly, organized, and detail-oriented Dental Receptionist to join our multi-specialty practice. We provide orthodontic, periodontic, pediatric, and general dentistry services, and we're looking for someone who thrives in a busy, patient-centered environment.

The right candidate will bring strong communication skills, excellent organization, and the ability to support treatment coordination and financing conversations. Experience with CareStack dental software is a plus, but not required.

Key Responsibilities

Front Desk & Scheduling

• Welcome patients with professionalism and warmth.
• Answer phones, schedule appointments, and respond to inquiries.
• Manage daily patient check-in/check-out processes.
• Verify and update patient and insurance information in our dental software.
• Keep the schedule running smoothly to reduce wait times.

Patient Communication

• Confirm and follow up on appointments.
• Reschedule cancellations and manage recall systems.
• Clearly explain services, procedures, and billing.
• Ensure patients feel informed, comfortable, and supported.

Treatment Coordination & Case Acceptance

• Present treatment plans and explain associated benefits, costs, and timelines.
• Discuss financial options, including CareCredit and Cherry financing.
• Follow up on unscheduled treatment and encourage case acceptance.
• Work with clinical team members to ensure seamless care delivery.

Administrative Duties

• Maintain accurate and confidential patient records.
• Process insurance claims and handle billing questions.
• Collect co-pays, deductibles, and patient balances.
• Send patient reminders and manage recall communications.
• Assist with supply ordering and other office tasks as needed.

Team Support

• Help coordinate lab cases and referrals.
• Keep the reception area organized and welcoming.
• Collaborate with hygienists, assistants, and doctors to support smooth daily operations.

Qualifications

• Previous experience in a dental reception or treatment coordination role preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to support treatment acceptance with confidence and professionalism.
• Team player with a positive attitude.
• Proficiency with computers, scanners, and office equipment.
• High school diploma or equivalent (additional office/admin training a plus).
• Bonus points for experience with CareStack software.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Manual dexterity for office equipment.
• Ability to lift up to 25 lbs as needed.

Benefits

• Competitive salary (based on experience).
• 401(k) with employer match.
• Health insurance.
• Paid time off and holidays.
• Supportive, team-focused environment.

Job Type: Full-time
Schedule: Monday–Friday
Location: In-person (Manassas, VA)

Job Type: Full-time

Pay: $ $27.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person