Patient Access Representative

JOB SUMMARY: Patient Access Represent will provide support to the practice including but not limited to answering phones, greeting and checking in/out patients, scheduling appointments, etc..

ESSENTIAL FUNCTIONS:

• Greet patients and visitors with a warm and professional demeanor, check them in for appointments and ensure all necessary paperwork is completed accurately
• Verify patient insurance information, update patient demographics in eCW and collect co-pays or other payments as required
• Schedule, reschedule and cancel patient appointments efficiently, utilizing our electronic scheduling system. Confirm appointments as needed
• Answer and direct phones calls promptly and courteously, take messages accurately and route calls to the appropriate personnel.
• Maintain accurate and organized patient records, ensuring confidentiality and compliance with HIPAA
• Coordinate with other providers or facilities for additional treatment or procedures as needed
• Serve as a liaison between patients, medical staff and other departments, relaying information clearly and accurately
• Address patient inquires and concerns in a professional and helpful manner, escalating issues to the appropriate personnel as needed
• Maintain a clean, organized and welcoming reception area
• Perform various administrative duties including faxing, photocopying, scanning, process mail and data entry as needed
• Collect patient payments, issue receipts and reconcile daily transactions
• Assist with other clerical and administrative tasks as assigned

KNOWLEDGE AND EXPERIENCE: (Minimum education, experience, technical and communication skill levels, and licenses/certificates normally required to perform the duties of this position.)

• High School diploma or equivalent required. Associate's degree preferred
• Minimum one (1) year of experience working in a front office or customer service role, preferably in a medical setting
• Experience with electronic health records (EHR) systems and medical scheduling software preferred
• Excellent communication (verbal and written) and interpersonal skills
• Strong organizational and time management skills with the ability to multitask and prioritize
• Detail oriented with a high degree of accuracy
• Ability to maintain confidentiality and handle sensitive information with discretion
• Proficient in basic computer applications (Microsoft Office Suite)
• Ability to remain calm and professional in a fast paced environment
• Strong problem solving skills and a customer focused attitude