Field Service Coordinator

Introduction
Bigge Crane and Rigging has been elevating America since 1916. With over 1,800 cranes and a coast-to-coast presence, we buy, sell, rent, operate, and maintain one of the largest, most advanced crane fleets in the country. We've played a role in building some of America's most iconic landmarks and earned a reputation for doing it right-with performance, precision, and accountability.
Job Overview
The Field Service Coordinator oversees and manages all incoming jobsite equipment service requests, ensuring they are accurately logged, assigned, and tracked through completion. This role coordinates communication between customers, service managers, and field technicians while maintaining organized documentation, scheduling maintenance, and supporting timely billing and reporting processes.
Responsibilities:

• Serve as the primary point of contact for incoming service requests related to jobsite equipment.
• Assign all incoming service calls to the proper service manager based on the region of required repair.
• Input all service requests into the service log and maintain all updates to ensure accurate tracking and reporting.
• Will maintain a centralized log of all service requests handed off to service managers, ensuring visibility into each request's status and progression.
• Schedule and dispatch lube technicians for preventative maintenance tasks.
• Identify, source, and order necessary parts for equipment maintenance activities.
• Review and approve technician timesheets for accuracy and completeness.
• Coordinate and schedule all planned maintenance activities.
• Ensure all service documentation (Service Reports, Parts Requisitions, etc.) is complete, accurate, and properly filed.
• Provide the Service Billing team with all required documentation and cost details for customer billing.
• Ensure timely submission of service documents to the Service Administration team for digital archiving.
• Deliver inspection and service documentation to customers as requested.
• Create and manage service jobs for all field service repairs and maintenance.

• 1-2 years of supervisory or coordination experience required.
• Excellent organizational and customer service skills.
• Proficient in Microsoft Office Suite and comfortable using smartphones and tablets.
• High school diploma or equivalent required.
• Experience with scheduling and workforce management.
• Friendly, approachable demeanor with strong interpersonal skills.
• Clear and professional verbal and written communication abilities.
• Proficient in using Smartsheet and D365.

• Competitive pay and a matching 401(k) plan
• Vacation, Company Holidays, and Sick Days
• Flexible spending accounts/Health Savings