Field Engineer, Field Service Technician, Desktop SupportExperis UK • Bristol, England, United Kingdom
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Field Engineer, Field Service Technician, Desktop Support
Experis UK
- Bristol, England, United Kingdom
- Bristol, England, United Kingdom
Über
Security clearance or willingness to apply will be required for this role.
Responsibilities
Attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement (SLA). Work efficiently and proactively to deliver IT support services to a wide range of customers.
Undertake advanced diagnostics, repair, and replacement of PCs, laptops, printers, servers, relevant network equipment and peripherals.
Complete customer rebuilds and configurations to desk.
Assist other engineers in delivering service to our customers.
Cover site roles as required due to planned or unplanned absence.
Achieve the dynamic KPI targets set for your role.
Communicate with Call Administration teams and the Field Delivery Manager to manage call details in real time and understand customer SLA requirements.
Use a mobile device to check and update allocated calls in a timely manner to meet commit times, and record work performed with accurate updates; complete part movements and RMA generation as needed.
Carry out IMAC projects with limited supervision and lead as required.
Embrace and train on new technologies and maintain the skills and knowledge required to perform to the required standard.
Carry out other reasonable requests from line management.
Participate in 24/7 coverage via a rota system; work overtime when required.
Practice 'Quick Win' processes.
Mentor other engineers when required.
Be compliant with management system policies, company policies and guidelines and take responsibility for health & safety in the workplace.
Maintain company assets to keep them in good working order and condition.
Be familiar with customer policies and processes where applicable.
Skills And Experience
Must always be professional and presentable.
Must have a full UK driving licence.
Must have excellent customer facing skills.
Self-motivated with good organisational skills; able to work unsupervised.
Must possess or be able to obtain relevant technical certifications.
Must possess at least the CompTIA A+, CompTIA Server+ qualifications or equivalent knowledge/experience.
Must possess the ability to work at height and undertake varied manual handling activities.
Demonstrate positive behaviours that support team productivity.
High standard of communication and interpersonal skills to support colleagues and team members.
Why Join Us?
Work with a supportive and skilled team across diverse client environments.
Gain exposure to a wide range of technologies and industries.
Opportunities for professional development and certification.
Be part of a company that values innovation, reliability, and customer satisfaction.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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