Sales Account Manager

MCS Rental Software

Taplow, England, United Kingdom

Taplow, England, United Kingdom

Über

We're looking for a driven and relationship-focused Sales Account Manager to join our growing Sales team. In this role, you will act as the main point of contact for a portfolio of existing and prospective customers, building trusted relationships and supporting them throughout their journey with MCS. You'll combine consultative selling with account management to deliver long-term value for both customers and the business. You will work closely with internal teams to ensure customer needs are met, opportunities are maximised, and an exceptional customer experience is delivered at every stage. Why Work at MCS We're proud recipients of the Culture 100 Award, which recognises organisations that excel in nurturing their workforce, rewarding their staff, and creating a supportive environment where everyone feels valued. At our company, we are passionate about the rental industry and are committed to fostering a vibrant, informal workplace culture based on respect and empowerment. This dedication has led to an impressive average employee tenure of more than 10 years. Join us to be part of a team that prioritises your growth and satisfaction.,
Act as the primary point of contact for assigned customer accounts, managing relationships via site visits, online meetings, and phone calls
Build and maintain strong relationships with both existing and prospective customers
Negotiate and close business contracts with new and existing clients
Advise customers on MCS software solutions, ensuring the right products are matched to their business needs
Identify opportunities to generate additional revenue through upselling and cross-selling
Address customer needs and concerns promptly to strengthen relationships and improve customer satisfaction
Deliver a high standard of customer experience through meaningful engagement and a deep understanding of customer requirements
Work collaboratively with internal departments to resolve escalated issues and ensure seamless service delivery
Maintain accurate records and pipeline updates using HubSpot CRM
Qualifications
You have proven experience in sales or account management
You are confident managing customer relationships and closing deals
You have strong negotiation, objection-handling, and problem-solving skills
You are IT-literate and comfortable using CRM systems (HubSpot experience preferred)
You can communicate confidently at all levels, both internally and externally
You have excellent presentation skills with the ability to influence and engage
You are self-motivated, target-driven, and able to work on your own initiative
You manage your time effectively and consistently meet deadlines
Knowledge of the rental industry is an advantage
Additional language skills (French, German, or Dutch) are beneficial but not essential
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Taplow, England, United Kingdom

Sprachkenntnisse

English

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