RQ10138 - Systems Analyst - Senior

Deliverables:

• Providing highly specialized senior technical expertise in the development and implementation of Telephony Technology Replacement and processes including assess & document current stakes, and preparing remediation plan and technology impacts for followings at ambulance dispatch sites
  
• Avaya Aura and softphone front end
  
• PBX, Analog Trunking
  
• Automatic Call Distribution
  
• Voice Over IP (VOIP)
  
• Data Networks
  
• Session Initiation Protocol
  
• Session Border Controller (SBC)
  
• Servers (Linux, Windows, AD, VM's)
  
• Providing highly specialized senior technical expertise in complex telephony technology related analysis and design, including adherence to any safety standards.
  
• Knowledge of Avaya Core/Enterprise Survivable Server (ESS) failover Configuration (R10 Specific)
  
• Knowledgeable in using Avaya ESS clusters/Server Role Configuration (OVA type and Virtual Machine Role - R10)
  
• Skillset using Avaya Communication Manager
  
• Collaborate with architects, analysts, and development team to configure and integrate components and third-party products, tools and solutions with the Avaya technology.
  
• Perform analysis, design, configuration, and implementation support for our platform
  
• Troubleshoot any arising platform issues and drive exploration of options, recommending solutions and / or preparing discussion for escalation.
  
• Extensive experience with issues management. (identification, pre-emption, mitigation, resolution)
  
• Develop required technical and test documentation and Document all results in appropriate repositories.
  
• Assist with development and running of unit tests, end-to-end flow tests, and cross browser testing
  
• Support development coding best practices, standards and frameworks for implementation by junior team members.
  
• Lead solution design and implementation of the monitoring solution for telephony.
  
• Work with new network project to coordinate telephony implementation readiness.
  

Requirements

Experience and Skill Set Requirements:


Must Haves:


• Familiarity with SQL, Linux ,Windows 2016/19 server edition, encryptions TLS, SRTP , subnets, vlans, trusted/untrusted zones, DNS, VM(virtual Machines, hyper converge(HCI), IP, active directory (AD), NTP, VPN, remote desktop, PBX, PSTN
  

Skill Set Requirements:


Project Management Skills:


• Experience with gathering and developing requirements in order to create and maintain a detailed project schedule and/or integrated plan
  
• Project Management experience (as appropriate to the specified experience and level) and use of Project Management software (as appropriate to the specified experience level).
  
• Experience in the development and implementation of project management processes, plans, and communication tools.
  
• An experienced individual with a proven track record for meeting strict deadlines and supporting cross-functional teams to ensure work on tasks/milestones remains within time and cost constraints.
  
• Knowledge of OPS Integrated Project Management Framework and Methodology
  
• Experience in managing a vendor compromised of multiple organizations and managing multi-million-dollar initiatives
  

Technical Skills:


• Demonstrated experience with Telephone Implementations (experience implementing Avaya Aura and softphone front end)
  
• Avaya R10: experience with deployment
  
• Demonstrated experience with planning and implementing telephony services and replacing telephony systems in Public Safety environment
  
• Demonstrated knowledge in VOIP deployments, data networks, SIP, Session border controller (SBC)
  
• Demonstrated experience with implementing Telephony in a Contact centre environment, knowledge of future NG911 technical requirements such as encryption, security etc
  
• Demonstrated experience with back end integration
  
• Demonstrated experience on leading a project including technical vendor management, issues management, integration across the multiple vendor solutions such as voice recording (Eventide loggers), Computer Aided Dispatch tools
  
• Knowledge of Avaya Aura System session manger, communication manger, gateways, Komutel, Dell servers, web servers, and some legacy technology, for example PBX, analog trunking
  
• Nice to have:
  
• Experience with Avaya contact centre Environment i.e ACD, CMS (call Management system), agent Id, expert agent selection, split skill, vector-VDN, skill, hunt group
  
• Familiarity with SQL, Linux ,Windows 2016/19  server edition, encryptions TLS, SRTP , subnets, vlans, trusted/untrusted zones, DNS, VM(virtual Machines, hyper converge(HCI), IP, active directory (AD), NTP, VPN, remote desktop, PBX, PSTN
  
• Knowledge of PSAP, CAD(computer aided device) Canadian Next Generation 911,ESINet, E911
  

Communications/Soft Skills:


• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills, including issues management
  
• Demonstrated experience preparing and distributing project updates, progress reports to project stakeholder while managing expectations pertaining to scope and timeline constraints.
  
• Demonstrated experience communicating across many functional areas (matrix organization) to actively engage project stakeholders and manage client expectations with diverse interests, technical and non- technical backgrounds using the appropriate level of political acuity and messaging for the audience
  
• Demonstrated experience identifying and acquiring a mix of skilled technical resources necessary to complete project assignments/deliverables, including clarifying roles and responsibilities