UX Designer

About Goosehead

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we're more than just a bit selective when it comes to hiring new team members.

Job Summary

We are looking for a User Experience Designer who has a proven track record designing world class digital product experience. We are looking for a UX Designer to ship intuitive, accessible, and measurable product experiences across our digital ecosystem. You will partner with product managers, engineers, data analysts, and subject matter experts to turn complex workflows into simple, high-confidence interfaces that our clients, agents, and internal teams love.

Principal Duties and Responsibilities

• Represent and champion the client and agent perspective in the design, creation, and delivery of desktop and mobile digital product initiatives

• Develop wireframes/prototypes and optimize flows for consumer and agent-centric experiences, driving engagement and lead generation

• Leverage analytics and conduct user research to identify pain points, inefficiencies, traffic loss, and other enhancement opportunities as you design future state digital product experiences

• Help prevent erosion of the digital product experience through regular design quality reviews

• Contribute to, enhance, and maintain UI component libraries for digital products

• Work with UI designers to implement industry leading designs

• Collaborate and maintain effective working relationships with Marketing, Product, Operations, Sales, IT and Development teams to create, build, and optimize client and agent experiences with our digital products

• Keep up to date on competitor products and industry trends

Experience and Education

• Bachelor's Degree in User Experience, Experience, Digital Design, or related field

• At least 3 years of relevant experience - preferably for an insurance, financial services firm, or an internet/e-commerce property (startup environments is a plus)

Required Skills, Abilities, Soft Skill Factors

• Expert knowledge of Adobe Creative Suite, XD, Figma and Microsoft Office and/or similar tools and other industry standard applications

• Experienced and comfortable with agile methodology

• Consumer-first and insights-driven strategic thinking

• Examples or portfolio of driving improvements and optimization of UX, across consumer experiences online & mobile platforms

• Ability to create working UI prototypes using Figma, Adobe XD, Zeplin, UXPin, or similar applications

• Expert in effective user experiences. Understands the art and science of user and consumer experience

• Demonstrated experience planning & facilitating moderated and unmoderated usability testing

• The ability to deeply understand business processes and offer tangible design solutions

• Passionate customer advocate

• Hands on, self-starter mindset that can do the work

• Skilled driving multiple workstreams and prioritizing efforts to achieve objectives with minimal direction.

• Very results and continuous improvement driven

• Expert communication and diplomacy skills necessary to guide, influence and convince cross-functional partners across the organization

• High integrity and honest communication

• Ability to build relationships and collaborate across the organization, serving as a resource to others, inclusive and respectful of others' expertise and perspectives.

• Exceptional interpersonal communication skills including ability to present, simplify complex topics for senior management

• Strong attention to detail and organization

• Entrepreneurial spirit but knows how to share success with team and partners

Equal Employment Opportunity

Goosehead is an equal-opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

To learn more about our job opportunities, apply here. We look forward to speaking with you