Virtual Pharmaceutical Sales Manager

Updated: November 25, 2025
Location: Raleigh, NC, United States
Job ID: 12488-OTHLOC-CZ7wYfwk

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Description

We are looking for a talented individual to join our team as a Virtual Sales Manager in our Engagement Center.

If you are known for your exceptional leadership, we would love to hear from you The Engagement Center Virtual Sales Manager is responsible for developing and leading Engagement Center staff through virtual sales and support initiatives. The role serves as a champion for maximum productivity and quality control for all customers and products provided.

In this exciting opportunity, you are a great fit if you can…

• Supervise virtual team and support activities to ensure team meets client's strategies and objectives inclusive of achieving performance forecasts and meeting risk metrics
• Responsible for coaching, providing feedback and performance management to help meet key KPI's and revenue goals
• Analyze team trends or patterns to identify areas of improvement and implement a plan to effectively drive productivity and sales
• Provide guidance to virtual representatives to assist with customer service and problem-solving skills with staff and HCPs
• Work with compliance to keep abreast of the regulations, state requirements, and other factors that affect the day-to-day activities of the team
• Ensure compliant adherence to Syneos and client policies and procedures
• Review SLAs and ensure they are maintained in accordance with contractual obligations
• Responsible for managing timely expense reporting, managing meal spend and for monitoring PTO
• Works with direct supervisor to manage budget, cost, invoices, and project financial results
• Responsible for working with recruiting to fill in vacancies, identify top talent, and in managing team turnover
• Responsible for interviewing, onboarding, and ensuring timely completion of assignments per contract business rules
• Works with direct supervisor to modify IC plan design/changes and ensure accurate quarterly IC calibration
• Develop a structured, repeatable, and regular communication plan for weekly team meetings to ensure execution of organizational goals, strategies, progresses, competitive issues, and ongoing training
• Keep management informed of individual and team performance in addition to insights and solutions
• Recognize when and what information should be communicated to external stakeholders to ensure we create a positive value narrative in support of Syneos services
• Responsible for strategic