Bartender - PM

Bartender (Lounge and / or Banquets)

Reports To: Director of Food & Beverage and Food & Beverage Manager

Purpose for the Position:

A bartender has a diverse set of responsibilities related to taking food and beverage orders, preparing and serving beverages, ensuring customer satisfaction, and maintaining a clean and organized bar area.

At the Holiday Inn, we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an enjoyable one.

Essential Responsibilities:

Customer Service:

• Greet customers warmly and provide excellent customer service.
• Take food and drink orders, engage with customers, and make recommendations based on their preferences.
• Ensure a positive and friendly atmosphere at the bar.

Beverage Preparation:

• Mix and serve alcoholic and non-alcoholic beverages according to standard recipes and customer preferences.
• Prepare garnishes and ensure that drinks are visually appealing.
• Follow responsible alcohol service guidelines and check identification to verify the legal drinking age.

Menu Knowledge:

• Have a comprehensive understanding of the drink menu, including specials and promotions.
• Provide information on ingredients, preparation methods, and potential allergens to customers.

Cash Handling:

• Process customer payments accurately, handling cash and operating POS systems.
• Maintain accurate tabs for customers.

Cleanliness and Maintenance:

• Keep the bar area clean, organized, and well-stocked throughout the shift.
• Perform regular cleaning tasks, including washing glassware, utensils, and bar equipment.

Compliance with Regulations:

• Adhere to all local and state regulations regarding the sale and service of alcohol.
• Follow health and safety guidelines, including proper food handling and sanitation practices.

Upselling and Promotion

• Promote daily specials, events, and promotions to increase sales.
• Upsell premium or specialty drinks when appropriate.

Team Collaboration:

• Work collaboratively with other restaurant staff, including servers, kitchen staff, and management.
• Communicate effectively with colleagues to ensure a smooth and coordinated service.

Qualifications:

• Previous bartending experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Understanding of responsible alcohol service practices.
• Familiarity with POS systems and cash handling.
• Willingness to work evenings, weekends, and holidays.
• Must be at least 21 years of age to serve alcohol.
• Physical stamina to stand for extended periods and lift heavy trays.

The description serves as a general guideline. Specific duties and responsibilities may vary based on hotel policies and nature of events.