Store Manager

The Store Manager creates and leads a Christ-centered environment by modeling biblical hospitality to staff, donors, customers, and volunteers. This role is responsible for the full operational and spiritual leadership of the store, including hiring and developing staff, processing and pricing donated items, retail operations, financial stewardship, customer service, store appearance, safety, and adherence to company policies and mission.

Mel Trotter Ministries Thrift Stores exist to expand public awareness of MTM and financially support the programs at Mel Trotter Ministries. Our mission is to demonstrate the compassion of Jesus Christ toward anyone experiencing hunger and homelessness.

• Lead and equip the team to reveal Christ in every aspect of their work.
• Foster a culture of prayer, devotion, unity, and biblical hospitality.
• Tell the Mel Trotter Mission Thrift story regularly and connect staff and customers to the mission.

• Hire, train, mentor, and develop all store staff; partner with Team Services when needed.
• Conduct ongoing coaching, performance evaluations, and corrective actions following HR guidelines.
• Maintain accurate and timely HR documentation including coaching opportunities, hiring and termination paperwork, workers' compensation documents, payroll processing and scheduling.
• Process payroll accurately and on time, including verifying hours, calculating pay, managing deductions, and resolving payroll issues.
• Promote a positive, professional, and spiritually encouraging work environment.
• Ensure compliance with labor laws, company policies, safety guidelines, and operational standards.
• Schedule staff to meet projected store needs and manage labor efficiently.

• Perform and train staff in donation acceptance, presorting, pricing, and processing of merchandise.
• Maintain brand standards for store appearance, cleanliness, floor sets, signage, restrooms, and customer areas.
• Lead daily retail operations including cash handling, POS functions, refunds, and transaction accuracy.
• Ensure opening and closing procedures are completed with excellence and in alignment with company standards.
• Train and hold staff accountable for proper pricing, value recognition, and processing quality.
• Oversee store merchandising, display changes, stocking, and product rotation to maximize sales.
• Maintain clean and organized reception, presort, and processing areas.
• Maintain minimum pieces per hour efficiency and ensure processors are meeting the same standards to optimize Retail and Processing Operations.

• Review revenue projections, labor targets, and daily store metrics to guide decision-making.
• Complete accurate financial reporting, deposits, and register audits; ensure accuracy and security of all funds.
• Perform daily