Product Assembly Technician

About EPIC iO Technologies

We are at the forefront of technology, empowering businesses to thrive in the digital age by harnessing the transformative potential of 5G-ready connectivity and AI + IoT solutions.

We are dedicated to making businesses safer, smarter, and more connected through our innovative software-focused approach. Our cutting-edge open AI platform, DeepInsights, is the cornerstone of our mission.

At EPIC iO, we don't just provide solutions; we co-create opportunities for growth and success. We are more than a technology provider; we are your trusted partner on the journey to a safer, smarter, and more connected future.

Why join our team?

· Bring your skills and knowledge to an innovative and growing workplace

· Work and collaborate with a team who has become one of the best in the industry

· Use industry-leading technology and the best tools available to ensure success

· Work in a stable industry with strong growth potential

As the Product Assembly Technician, you will be working in our Customer Operations organization and will be a part of our Logistics Team. You will primarily be responsible for providing technical assistance to EPIC iO's customers with an overall goal of building, delivering, and improving customer satisfaction and business retention, while growing the existing client revenue base.

Responsibilities & Tasks

• Provide solution builds for EPIC iO systems created in house based on customer specification, company standards, and requirements, and timely alignment to assigned tasks.
• Be a part ofthe Inventory Control of our Build Center.
• Provide client support and technical issue resolution via phone, email, and other electronic mediums as needed.
• Make use of EPIC iO's knowledge base and troubleshooting techniques to produce products, services and to resolve customers' technical issues in a timely and cost-effective manner.
• Maintaining professional and satisfied relationships with customers by educating clients about the features and benefits of their implemented solution.
• Utilize EPIC iO's systems (ex , Fish Bowl, etc)  to manage project builds and requirements, customer tickets, communication, and monitor customer environments, log and update customer records, and end-to-end documentation of systems builds and services .
• Configuration and set-up of customers' systems (build), document and record, and provide installation and troubleshooting along the customer equipment lifecycle.
• Training customers on new and existing products as needed.
• Collaborate with other team members (across multiple time zones) to schedule service calls and test the hardware/software to resolve customer issues.
• Perform light lifting of 50lbs or less that will include building trailers, managing inventory, and packing and shipping of product to customers.

Required Qualifications

• 5 years in a contract manufacturing and/or assembly environment.
• Background in Industrial, Mechanical, and Electrical Engineering, or a related field.
• A minimum of 2 years in a video surveillance technician role.
• Proficient in using a computer, specifically Windows software and Microsoft Applications (Outlook, Word, Excel, and PowerPoint, MS Teams).
• Organized, high energy level, and strong work ethic.
• Excellent written and verbal communication skills.
• Outstanding customer service skills & dedication to the "Customer Outcome Experience".
• Ability to work well with a team in a fast-paced, changing technology environment, and also work independently when needed to resolve customer hardware and software issues.
• Ability to multitask and meet specific goals set by supervisors and management.
• Experience utilizing Modern Professional Services Automation and Remote Monitoring and Management Platforms.
• Ability to travel to customer sites and provide installation activities.
• Capability to lift up to 50 lbs.

Desired Qualifications

• Certifications in Operations Management or Project Management are preferred.
• At least 2 years of experience working in the Network and Security field.
• Background in wireless, software, and/or technology-related equipment.
• Experience with Windows and Linux Operating Systems, along with VMS.
• Experience with building electronics, implementation of video and computer-related items, including physical installation.
• Bi-lingual, especially fluent in Spanish, is a plus.
• Experience utilizing , Teams, and Fish Bowl.

Physical Requirements

• The job is located on a shop floor, and individuals will be primarily standing during their work activities.

Equal Employment Opportunity

EPIC iO provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity extends to all aspects of employment, including, but not limited to, recruitment, hiring, training, promotion, demotion,