Server Support Specialist

Job Description:

Key Responsibilities:

• Server Installation & Configuration:
  Install, configure, and deploy servers in data center environments, ensuring they are correctly set up for optimal performance and scalability.
• Hardware Maintenance:
  Perform regular maintenance and health checks on servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components.
• Troubleshooting & Repairs:
  Diagnose and resolve hardware and software issues related to the servers, ensuring minimal downtime and maintaining system integrity.
• Performance Optimization:
  Monitor server performance and implement corrective actions to optimize hardware's efficiency, stability, and reliability.
• System Updates & Patches:
  Apply firmware updates, patches, and drivers to NVIDIA servers, ensuring compatibility with the latest software and hardware environments.
• Integration Support:
  Help integrate NVIDIA GB200 servers with other systems and software, ensuring compatibility and smooth communication across the network.
• Documentation & Reporting:
  Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues.
• Collaboration:
  Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure.
• Data Center Operations:
  Support data center operations, ensuring that NVIDIA servers are properly rack-mounted, cabled, and positioned for optimal airflow and cooling.

Required Skills and Qualifications:

• Required 5 years of experience in IT support, Troubleshooting etc.
• Bachelor's degree/High School Diploma.
• Proven experience working with servers or similar high-performance computing hardware.
• Understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems.
• Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.).

Preferred Qualifications:

• Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies.
• Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments.
• Knowledge of server management frameworks like IPMI, iLO, or similar.
• IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus.
• Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure.

Additional Information:

Ability to lift heavy hardware components and perform physical installations and repairs in a data center environment. Ability to lift up to 30 pounds regularly.

Ability to bend, stoop, crawl, kneel, crouch, reach,
stand for long periods
, and move about production and warehouse facilities.

The environment is temperature controlled, but otherwise, it is a typical production environment with loud noises.