Night front desk agent

Quality Inn

1410 Parkhill parkway

Pell city Al 35125

Exit 158 behind burger king

Overview
Join our hospitality team as a Night Front Desk Agent, where your energy and hospitality expertise will shine during the overnight hours. In this vital role, you will be the welcoming face and first point of contact for our guests, ensuring a smooth and memorable experience while maintaining the safety and security of our property. Your enthusiasm and professionalism will help create a warm, inviting atmosphere that encourages guest loyalty and satisfaction. This position offers an exciting opportunity to showcase your customer service skills in a fast-paced, guest-focused environment.

Duties

• Greet guests warmly upon arrival, providing exceptional customer service with a friendly and professional demeanor.
• Manage guest check-in and check-out processes efficiently using hotel management software.
• Handle guest inquiries, requests, and complaints promptly to ensure complete satisfaction.
• Conduct night audits to reconcile daily financial transactions, ensuring accuracy in billing and reporting.
• Maintain security protocols by monitoring CCTV surveillance, conducting patrols around the property, and controlling access points.
• Operate multi-line phone systems with excellent phone etiquette to assist guests and communicate with team members effectively.
• Facilitate guest relations by providing local information, arranging transportation, and supporting special requests to enhance their stay.
• Ensure all front desk operations adhere to hotel policies, safety standards, and hospitality management best practices.

Experience

• Proven experience in hospitality management or hotel front desk operations is preferred.
• Strong background in customer service within a resort or hotel environment.
• Bilingual or multilingual abilities are highly desirable to communicate effectively with diverse guests.
• Familiarity with night audit procedures and hotel management software systems is advantageous.
• Excellent communication skills, including phone etiquette and handling multi-line phone systems with professionalism.
• Demonstrated ability to manage guest relations with tact, patience, and enthusiasm.
• Previous experience in guest services or hospitality roles that emphasize attention to detail and guest satisfaction is highly valued. Embark on this rewarding journey where your dedication transforms guest stays into unforgettable experiences

Job Types: Full-time, Part-time

Pay: From $11.00 per hour

Benefits:

• Employee discount

Work Location: In person