Front Desk Clerk

Hotel Front Desk Clerk Duties and Responsibilities

Hotel Front Desk Clerks use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience. Hotel Front Desk Clerks have the following responsibilities:

• Check in customers using computer programs and equipment and provide guests with directions to their room
• Inform customers of all on-site amenities and any relevant information that is needed to use them
• Handle and resolve guest complaints
• Invoice and bill guests for their stay and services used
• Communicate with guests to better understand their individual needs to provide them with the best service possible

Summary

As a Front Desk Clerk, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your core skills in hospitality and communication will be essential as you manage guest check-ins and inquiries. With hotel experience and proficiency in front desk operations, you will handle reservations and assist with guest services efficiently. Your premium skills in hospitality management and multilingual abilities will enhance the guest experience, while your relevant skills in guest relations and phone etiquette will contribute to a seamless operation in our hotel.

Qualifications

• Strong customer service skills and experience in a front desk role
• Excellent communication skills with a focus on phone etiquette
• Previous hotel experience, particularly in guest relations
• Multilingual abilities are a plus
• Familiarity with hospitality management practices
• Ability to handle multi-line phone systems efficiently
• Knowledge of night audit procedures is advantageous

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person