Night Auditor/Front Desk Agent

The night auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management report on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Education and Experience:

• High School diploma or equivalent
• 1+years experience in the hotel industry.
• Guest Service Experience preferred.
• Computer knowledge/skills required.

Physical Requirements:

• Flexible and long hours sometimes required.
• Sedentary work-Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Late/overnight shift.

General Requirements:

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Fundamental Requirements:

• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be willing to cross train in other accounting or hotel-related areas.
• Must be able to prioritize job functions in order to meet deadlines.
• Perform guest services functions as required (i.e. check guests in/out, take reservations, wake-up calls, etc.)
• Audit and reconcile financial and statistical reports.
• Prepare and distribute necessary daily reports as required (I.e. Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel stan
• Ensure accuracy of all numbers reported including statistics.
• Input and update financial information into corporate communications network.
• Perform daily, weekly, monthly and annual date processing system functions as required.
• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
• Ensure overall guest satisfaction
• Handle guest requests.

Job Type: Full-time

Pay: From $17.00 per hour

Education:

• High school or equivalent (Preferred)

Work Location: In person