Dispatch/Office Clerk EXPR

Job description

The Dispatch/Office Clerk is responsible for contacting customers and scheduling the timely pickup of their vehicles. Assist with office work and duties as assigned.

Job Duties/Responsibilities:

• Place outbound calls to scheduled pickups
• Answer incoming calls, respond to voicemail, and emails
• Provide necessary documentation to drivers for each pickup/delivery
• Monitor work-in-progress to ensure timely performance
• Communicate future day resource (tow truck) requirements to supervisor
• Research new towers for supervisor
• Print/Email system reports
• Receive, review, and process driver paperwork to ensure completeness
• Communicate issues or potential problems to supervisor and assist in resolving
• Establish and maintain a positive working relation with all tow drivers
• Other duties as assigned
• Greet visitors entering reception area cordially.
• Answer phone calls politely and efficiently respond to administrative requests from clients, vendors, and employees.
• Typing Document with proper spelling and grammar.
• Organizing, maintaining, and filing Records
• The ability to concentrate for long periods of time.
• Ability in prioritizing workloads while ensuring priorities and deadlines are met.
• Ability to work under pressure and accommodate interruptions.
• Ability to maintain flexibility to redirect work as a result of changing priorities.

• Performs other administrative duties from inserting, copying, and photocopying to faxing as needed.

• High School Diploma or GED is preferred, but not required

• 1-year dispatch experience is preferred, but not required
• 1-year customer service experience
• Good communication skills - verbal and written
• Good customer service skills
• Good organization skills and attention to detail
• Good judgment and decision-making skills
• Good time management skills
• Professional demeanor and the ability to function as part of a team
• Ability to multi-task and work in a fast-paced environment
• Knowledge of geographical area and ability to read maps
• Computer proficient and comfortable operating office equipment
• Typing speed 45 words per minute
• Basic Math skills