Field Service Technician

Job Title

Field Service Technician – Surveillance Systems (Entry Level)

Location

McHenry, IL
Service Territory: Within ~70 miles of McHenry

Employment Type

Full-Time

Role Overview

We are seeking an Entry-Level Field Service Technician to support and maintain mobile surveillance and monitoring systems deployed at customer sites throughout our service territory. This role focuses on hands-on field service, basic electrical troubleshooting, and preventative maintenance.

This position is ideal for someone who is mechanically inclined, comfortable working with tools and electronics, and interested in growing technical skills through real-world field experience.

Core Responsibilities

Field Service & Maintenance

• Perform field service and routine maintenance on deployed surveillance systems
• Inspect, service, and replace basic hardware components
• Verify proper operation of cameras, power systems, and onboard electronics
• Perform visual inspections for damage, wear, or environmental issues

Basic Electrical & Power Troubleshooting

• Test and verify low-voltage battery systems (including 6V configurations)
• Perform basic battery load testing
• Use a multimeter/voltmeter to:
• Confirm voltage, continuity, and basic electrical health
• Identify power or charging issues
• Check wiring connections and circuit board terminations
• Reseat connectors and verify proper hardware connections

Diagnostics & Issue Resolution

• Follow troubleshooting steps to identify common issues
• Resolve basic problems independently
• Escalate advanced issues with clear notes and findings
• Communicate effectively with office staff and vendor support when required

Documentation & Reporting

• Document work performed, test results, and observations
• Take photos where required for service records
• Accurately track time, materials, and job status
• Close service calls with clear and concise summaries

Safety & Professionalism

• Follow safety procedures when working around electrical systems and equipment
• Maintain a clean and organized work environment
• Represent the company professionally at customer sites

Required Skills & Qualifications

Technical & Hands-On

• Comfortable working with tools, hardware, and electronic components
• Basic understanding of electrical concepts (voltage, continuity)
• Ability to use a multimeter/voltmeter (or willingness to learn)
• Comfortable working with low-voltage and battery-powered systems

Practical

• Valid driver's license and clean driving record
• Comfortable working outdoors in varying weather conditions
• Ability to lift up to 50 lbs
• Able to work independently in the field

Personal Traits

• Mechanically inclined and curious
• Reliable, punctual, and detail-oriented
• Able to follow procedures and document work
• Comfortable escalating issues when appropriate

Preferred (Not Required)

• Field service, automotive, electrical, or technical experience
• Experience towing small trailers
• Familiarity with battery systems, solar, or mobile power platforms
• Prior exposure to surveillance, security, or monitoring equipment
• Comfortable using a phone or tablet for work documentation

What Success Looks Like

• Service calls are completed efficiently and correctly
• Power and hardware issues are accurately identified
• Systems are returned to service with minimal downtime
• Documentation is complete and accurate
• Customers experience professional, reliable service

Pay: $ $22.00 per hour

Benefits:

• Paid time off

Work Location: In person